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RBC Royal Bank

RBC Royal Bank

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3.4 Google Review
65 Locke St S, Hamilton, Ontario, L8P 4A3, Canada
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Refresh Reviews 3.4


Oct 24, 2018
Customer service was so poor, honestly made feel depressed. I had to play extra nice and just accept responsibility for mistakes which were not my own. They completely spelt my name wrong on my client card which had major consequences and then continued to bounce me around because no one new what they were doing!! TRUST ME JUST DONT DO IT

Sep 13, 2017
The representatives at this branch are m-rons who conduct illegal banking for customers and then refuse to take responsibility. I went in as a YOUNG MILLENNIAL, with very little savings, attempting to open a direct investing account. Vince Carbone was eager to assist me, telling me that millennials are opening accounts at younger and younger ages due to the saturation of information. I never got any email / notification that my account had been opened, so I went into the branch because the stock I was looking at had rapidly gone up in price, when Vince informed me that my account had been open for awhile, but not to worry, that we could buy the stock in his office right then and there. Perfect, I said, because I had never used "direct investing" and it would be great to have someone go through it with me. I logged onto Vince's office computer, he selected the stock, the amount, finalized the pricing, clicked OK, and then turned to me and said "you got it!" I looked at him and was like "that's it?" thinking I would get some paper work or something, and he said "yup" essentially telling me to leave his office. After some time watching the stocks performance online, I logged into my account, only to see that the stock had never been purchased at all. Vince had forgotten to click the final confirmation of purchase ( in the midst of telling me about how he himself had purchased this same exact stock after I had told him about it last time I was in to open a Direct Investing account, but that he was in a much more financially secure place, seeing as he had a mortgage, he forgot to actually make the transaction ). Bragging takes a lot of energy and focus, clearly. ANYWAY

Oct 11, 2017
Fast efficient staff. Stayed open past 5 to help everyone in line.

Aug 11, 2017
There is no counter for businesses. Seems very lay back. If you're in a hurry I would go to a bigger bank with more tellers.

Aug 15, 2017
A bit confusing, wasn't sure if I was to go directly to a teller or wait somewhere. There should be a clear sign either on the floor with arrows pointing or dividers of some sort.

INDUSTRY BLOGS

The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm Today

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