TD Canada Trust - Bank - Hamilton, ON - VerView
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TD Canada Trust

TD Canada Trust

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3.8 Google Review
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938 King St W, Hamilton, Ontario, L8S 1K8, Canada
(905) 523-5111 www.td.com/ca/en/personal-banking/branch-locator/#/?id=346&src=local:b:can
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Google Reviews

Refresh Reviews 3.8
Apr 4, 2019
We had many issues with this bank. While the customer service is friendly, they do not seem to have the right knowledge to help us. First incident they tried to hold a bank draft ( a guaranteed fund) as if it was a cheque that could bounce. Except it’s a bank draft.. it’s impossible for it to bounce. Many more issues, such as my husband card was frozen under the suspicion of fraudulent activity. My husband went to the bank and they told him they don’t know why it was frozen and just gave him a new card. Well obviously the new card didn’t work, and my husband had to call TD to sort the issue immediately as he was out of town for work.TD customer service on the phone did not understand why this branch did not advise him to call loss prevention service and just issue him a card. Sadly we had many more issues like this to the point where we seriously considered switching to another bank. The staff just lack the experience and continually advise wrong information which leads to multiple calls to TD in order to sort out our financials. It’s just ridiculous.
Apr 6, 2019
I tried to deposit bank draft, and had to use some of the funds for the postdated cheques. I asked the teller to release some of the funds as I did in other bank branches. They said they cannot do that and told me to come back the next day when the manager is there. The next day I spent half of an hour waiting and the manager told me the same answer. I asked them to fax a verified letter to the bank issued the cheque and I gave him the business card as this draft was from my another bank account. The manager promised me that he would fax the next business day and called me for any updates. But I did not receive any calls so I called the branch. No answers for the first three times. When picked up, they said the manager is busy and gave me the wrong extension. I finally found the extension number from the Internet and left a few massages. I also called my old banks issued the draft to check if they receive the fax., but no. None of my calls and messages is replied. They just ignore the customers. Overall , the service is bad and the staffs know nothing and keep pushing to the next person, who also knows nothing. What they are capable to do is wasting your time and give you a long face.
Jun 7, 2019
Very unfriendly service, and was rude when I asked clarifying questions. Kind of the last straw in consistently bad service from TD.
Oct 2, 2018
I find the staff pleasant but too many of their services require appointments. Just to open an account I was told to make an appointment and come back in 3 days - even through there were staff in their offices and behind the register with no other customers. I wasn’t impressed.
May 3, 2018
Amazing staff! I needed my trailer right away and Brad and Mandy (and Ryan from RMS Leasing!) made it happen! Thanks so much!!

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