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RBC Royal Bank

RBC Royal Bank

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4.1 Google Review
515 Wharncliffe Rd S, London, Ontario, N6J 2N1, Canada
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Google Reviews

Refresh Reviews 4.1


Nov 24, 2018
Pleasant staff, always welcoming you with a smile. Professional, quick and accurate service. This is my favourite location solely due to the staff. They always remember who I am and know when and when not to take the time to have a conversation. Quite when conversing information regarding my account. It’s always a wonderful visit

Mar 5, 2019
I gave 1 star because it made me, but truthfully it deserves 0!! The Manager (Samantha I believe) gave by FAR the WORST customer service I have ever received, I do NOT recommend anyone going to this branch EVER!! She was an absolute nightmare to deal with and should not be in a position to talk to clients EVER!!! HORRIBLE!!!

Dec 7, 2018
This was by far the best customer service I have had since being a RBC customer in over 6yrs. My original branch I just find the Banking Advisors or Customer Service Managers don't work the hours that they should be. I did my research and this is the branch that I came up with and they had great Google reviews and ratings. The purpose of my meeting was to set up another Investments for the next 15 years. The Banking Advisor that I chose was Kevin Lum. Right away I had that warm welcoming and carried on some minor chat and as we progressed we got the new portfolio set up and the paperwork signed. I honestly can't say enough about this branch it started off really good and it started off really good and I hope it continues to be a great relationship and I look forward to doing more banking relations with Kevin. Not only did I learn a lot of stuff during this meeting I could also tell that Kevin did as well and not was important to me to know that he took an interest and learning more about the investment that I was setting up. So if you're looking for an Banking Advisor I would recommend Kevin Lun for you to at least talk to and see what he can do for you like he did for me. So thank you Kevin forgive me such a positive information and vibe.

Apr 13, 2018
Completely embarrassed to be a Royal Bank Canada customer of nearly 29 years, 2 properties, and associated mortgages and investments. Royal bank Canada almost missed my closing of my new house because John Couture mortgage specialist was unable to get the paper work to the lawyers office on time. After this, the paperwork was incomplete, and John had to re-request paperwork from me and my wife. My lawyer nearly summoned John to his office because he had concerns of Johns ability to get everything done on time. I asked John during the refinancing process if any of the fees would be put on me to complete the transaction, he told me no. I did not find out until in the Lawyers office that John and RBC had neglected to inform me that lawyers fees for the refinance [of another property] were not covered, and would be paid by me. I'm pissed because I feel as though i was lied to, by a business that is definitely making money off me. If you are looking for a good customer experience, stress free, quality paperwork, go elsewhere.

Oct 5, 2017
My favorite RBC branch in London. Staff our amazing and very helpful. Thank you RBC.

INDUSTRY BLOGS

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 6 pm Open Today
Sat:9 am - 4 pm

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