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Mar 18, 2019
This CIBC is very poorly managed. Unfortunately, I can’t give a zero star rating (Otherwise I would). I experienced extremely poor customer service at this location. I attended the branch to receive a new client card. I was tossed around the branch from associate to associate. They failed to find my account after I provided all forms of identification (including my client card number). I stated that I would pull up my online banking on my phone to make things easier. She was ignorant, and stated that wouldn’t be of any assistance. They took over 20 minutes, until I overheard them mocking me in the back office. Calling me both stupid and rude. I had enough at this point. I walked back into the office area and took all my forms of identification and left the establishment. Safe to say I will never be returning. In fact, I am cancelling over 10 years of services with CIBC and going to another service provider. Fortunately, I was able to attend Lundy’s lane. I was in and out with a new card in less than five minutes. Queen St Niagara Falls CIBC is very poorly managed. They made me very upset and uncomfortable. I shouldn’t feel this way when I am dealing with banking concerns. They failed to execute any form of solution and lost a valued client.

Dec 13, 2018
hours are garbage, can never get a hold of anyone when calling even at the slowest times. twice i pressed 2 for general inquiry and it just hangs up on you. No wonder i hardly use CIBC anymore. 9:30-5pm monday to friday. closed saturday and sunday. JUNK!

Apr 24, 2019
Customer service sucks.

Sep 24, 2017
Queen Victoria, 5'0", Princess Margaret, 5'1", Wallis Simpson, 5'2", Victoria Queen,4'9", Police (Peak Height) Bill Clinton (6ft,183cm,1.83m); Barack Obama (6.1ft,185cm,1.85m) Donald Trump (6.5ft,1.84cm,1.84m); Sarah Palin (5.5ft,1.65m,165cm); Ernest Green; Charles Trice McClive(Clive) Jacklin ; "Who else writing,is banni(June)"; Men:"6ft," Victoria Queen (5ft) And honeymoon suite(6.1ft); Ann Speedie 5ft ****** 411 Andrew(John,or Craig), And 411 Annette; 5.9(woman,men), Babysitting at playground 9pm; Baby mother: (158Ib,5.7Ft), Elizabeth Queen (58",4.9Ft,1.473m,57Ib) 5:23am 5.9Ft:"who do that,repeat"; Text messages missing, Elizabeth Queen take away.

Jun 20, 2018

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 5 pm
Fri:9:30 am - 5 pm