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TD Canada Trust

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4.2 Google Review

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22 Stevenson Rd S, Oshawa, Ontario, L1J 5L9, Canada

(905) 436-9331 www.td.com/ca/en/personal-banking/branch-locator/#/?id=391&src=local:b:can

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Refresh Reviews 4.2

J Stapley

Jun 3, 2019

On May 1, 2019, I visited the TD Branch at the corner of King Street and Stevenson Road in Oshawa. The reason for my visit was to correct an error the TD Bank had made on a deposit to my business account. After explaining the error to the branch manager, Charles, he assured me the correction would be made and the additional funds would appear in my account within a few days. By the first of June, the correction had not been made. I visited the TD Branch on June 3, 2019 and raised my concern with Charles, once again. He left to investigate what had gone wrong, and after returning, he assured me that this time, the correction would be made. I explained to Charles that if I had made a banking mistake, the bank would be quick to implement a service fee. I assumed the bank would offer to compensate me for their mistake, and my inconvenience. Not so. When I suggested to Charles that some compensation was in order, he said he would check into it and get back to me. Later in the day I got a call from Charles. A five-dollar Timâ€™s gift card was offered. Talk about adding insult to injury. Itâ€™s a bold statement of how much Charles and his employer values their customer.

Jam Hi

May 31, 2019

This is a really great branch. I was about to change banks entirely, until I had a few interactions with the employees in this branch. They are always willing to help, always have a smile on their face, and there is never a long wait to see the teller. I really do not like the customer service with TD's 1800 line, and find the call centre employees incredibly rude, but this branch makes up for it.

Spencer Elliott

May 31, 2019

TD is garbage! "Oh deposit up to 50 bills in our ATM" Um no you can because I have never once been able to because it can never seem to accept anything and spits it back out. Can't do anything in the bank either because they none of the people that work in it actually do anything. Their only function is to say "oh sorry you have to do that over the phone" ok but I'm here now, what do you do exactly? And then you call and your on the phone for over 15 minutes

Daniel Scimone

May 30, 2019

Agent i spoke with had great customer service and went above and beyond to tend my needs, gave me banking advice and was all around a good expirience, i went in a little upset and she made the interaction very pleasent. Long wait in line but it was well worth it

Damon Calderbank

Jan 18, 2019

I really hate to write a negative comment about this branch as Iâ€™ve only used it a couple times. But the business teller Shannon was nothing but rude to me. Told me only 2000 dollars would be available on a 10,900 dollar cheque when I come in to a td branch on a weekly basis to deposit chequeâ€™s from the same exact payee and have never once had a cheque held because of a good track record. No cheque has ever bounced or not had the funds as the money is from large reputable businesses and would not let a cheque bounce. They ended up putting the money through after speaking to the manager but both were condiscending and rude and I will not be back to use this branch.

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