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RBC Royal Bank

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2.5 Google Review

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9791 Jane St, Vaughan, Ontario, L6A 3N9, Canada

(905) 832-4300 maps.rbcroyalbank.com/locator/searchResults.php?t=7472

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Refresh Reviews 2.5

am cabbs

Jun 12, 2019

How about 0 stars? STAY AWAY from this branch. Disgusting people who work here. MARY should be out of a job, I feel bad for anyone that ends up dealing with her. You would think she gets paid with coal instead of money. Fix your attitude lady or find a job where you hide behind a desk and have absolutely no communication with the outside world. I hope that you get the same service that you put out. Disgusting.

Zheng Tian Wan

May 7, 2019

I have gone into this bank 3 separate times and am never able to find a Manager. Interesting to me that the â€œBranch Managerâ€ Raffaele Innocente works 10:00-3:00. Thought that times of Banking Hours was long gone. This man is rarely in the bank and the one time I was able to speak to him he walked up to me with his shirt half unbuttoned and talking in his cell phone. This is not what I consider a respectable place of business and I had to turn and walk away. Whoever encounters this man in the future, I ask you to share your thoughts on this manager, hopefully something about him. He needs to go.

Grupal s

May 7, 2019

The two Branch Managers Raffaele Innoncente and Julie Prestige are the worst managers that have ever been at this bank. Please remove them and they are very not helpful and very rude especially Mr. Raffaele. He talks to me like I am a peasant because I do not have much money in my account. I guess only rich clients get good service from this manager.

Debra Kumbhare

Jan 10, 2019

Just awful. Very rude manager. He is so officious that he asks for extreme details to increase an amount on an existing card. Example cards are already in our possession, which means that information is already available. If you are a senior he speaks rudely and does not feel comfortable with you. He demands that existing pension proof is provided. We have tens of thousands of cash there, as well as high amounts GICs all there. We have a business account there. When I said we had a lot of money there as well as all of information, obviously, he said, "We have many rich clients here." This caused me to take pause and ask him how much money does he have. Since he saw fit to undermine us, he stated he was going to talk to his manager. At that point I went out if his office and what do I see, not him speaking to a manager, but gossiping about what had happened in his office. He did this in the open banking area. As a professional, I found his behaviour obnoxious. As a result my GIC will be moved as it is renewed yearly. My income will be moved to another bank. How rude is it to openly gossip, not in an office, about a client. This is hands down the worst branch ever officious and extremely rude to existing clients. Do not bank there if you are a senior you will be treated terribly. That rude manager needs to be fired or watched as he is totally lacking training.

Mohamed Mohamedali

Oct 5, 2018

Nilufer was very helpful. Her shift was finished and I came with a big request and rather than pushing me away from the bank like other branches she made sure to complete all my requests and did it with a smile and positive attitude.

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Opening Hours

Mon:9:30 am - 5 pm

Tue:9:30 am - 5 pm

Wed:9:30 am - 5 pm

Thu:9:30 am - 8 pm

Fri:9:30 am - 8 pm

Sat:9 am - 4 pm