Get to the top of the directory by claiming your business!

Scotiabank

Claim Business

3.0 Google Review

Direction Bookmark

10850 Yonge St, Richmond Hill, Ontario, L4C 3C1, Canada

(905) 884-1107 www.scotiabank.com

Update Business Info | Add Verified Info

Read our review guideline

Write a Review

Loading…

Be the first to write a review.

Google Reviews

Refresh Reviews 3.0

Margie Almodal

Jan 19, 2019

I have been a customer for 18 years. Never had an issue until today when I called the main branch on January 18, 2019 @ 6:30pm to resolve a transaction on my account which was clearly their error. The bank closes at 8pm, so I figured this would be resolved in less than 30 minutes. Iâ€™m not sure why I was on the phone with customer service for an hour and a half and why they had put me on hold for 10minutes at a time to figure out what went wrong. On the last 30 minutes, I asked to speak to the manager and they put me on hold again. This time no one bothered to check if I was still on the line. I get it, the bank was closing in 30 minutes, so itâ€™s ok to pretend to put me on hold for that long when knowingly no one gave a damn because they all just wanted to pack up and go home. Hoping that I would just hang up. I appreciate the agent, Mary, who kept putting me on hold for so many times. She was only doing her job. I hope that they give their other workers/management more in depth training on how to take care of their clients and not ignore them while on hold for more than 30 minutes. As of tonight, and for the rest of the weekend, I have no money because they took a transaction that was already paid for. No one cared other than Mary, who could not do anything about it but put me on hold several times as she tried to get help. I bet she was told not to pick up again because no one wanted to deal with it. Bless her heart. Just really disappointed. Hoping to get better service in the future. Nothing wrong with the bank. Itâ€™s the management staff who doesnâ€™t know to do their job properly.

Mike Kushevsky

Feb 22, 2019

Wow what a horrible experience trying to get someone from the branch on the phone. Had an urgent banking issue and after 7 times calling (and 2.5 hours later) into the branch still did not get anyone on the phone or to call me back. The call center was also incompetent as they gave me details of a completely different branch that I wasted my time in calling just to find out its the wrong branch. I cancelled my business account with them a while ago and transferred it to RBC who did a MUCH better job than Scotia to assist with my business needs, and now it looks like I will be closing my personal account as well and transferring my business to RBC. Really bad experience with Scotia... JUST HORRIBLE.

Jilly Chinchilly

Nov 30, 2018

The teller we deal with was fantastic and kind. The FSR was distant and wanted to push us out of the office as soon as possible. In other words, as soon as he got his unit, we left. Nothing was clearly explained and he didn't introduce himself to me. Really unprofessional!

Sahar Merchant

Sep 28, 2018

very helpful and caring of their employees!

Sahba Tvki

Jul 23, 2018

Very polite and helpful staff, calm environment

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

When Templates Fall Short, IOPW.com Steps In

#richmond hill #custom web develoment

Deciding on hiring someone to build out your website or choosing a template platform many others in your industry use and manage on their own is something many businesses struggle...

iOPW

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey