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Scotiabank

Scotiabank

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3.0 Google Review
10850 Yonge St, Richmond Hill, Ontario, L4C 3C1, Canada
(905) 884-1107 www.scotiabank.com
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Jan 19, 2019
I have been a customer for 18 years. Never had an issue until today when I called the main branch on January 18, 2019 @ 6:30pm to resolve a transaction on my account which was clearly their error. The bank closes at 8pm, so I figured this would be resolved in less than 30 minutes. I’m not sure why I was on the phone with customer service for an hour and a half and why they had put me on hold for 10minutes at a time to figure out what went wrong. On the last 30 minutes, I asked to speak to the manager and they put me on hold again. This time no one bothered to check if I was still on the line. I get it, the bank was closing in 30 minutes, so it’s ok to pretend to put me on hold for that long when knowingly no one gave a damn because they all just wanted to pack up and go home. Hoping that I would just hang up. I appreciate the agent, Mary, who kept putting me on hold for so many times. She was only doing her job. I hope that they give their other workers/management more in depth training on how to take care of their clients and not ignore them while on hold for more than 30 minutes. As of tonight, and for the rest of the weekend, I have no money because they took a transaction that was already paid for. No one cared other than Mary, who could not do anything about it but put me on hold several times as she tried to get help. I bet she was told not to pick up again because no one wanted to deal with it. Bless her heart. Just really disappointed. Hoping to get better service in the future. Nothing wrong with the bank. It’s the management staff who doesn’t know to do their job properly.

Feb 22, 2019
Wow what a horrible experience trying to get someone from the branch on the phone. Had an urgent banking issue and after 7 times calling (and 2.5 hours later) into the branch still did not get anyone on the phone or to call me back. The call center was also incompetent as they gave me details of a completely different branch that I wasted my time in calling just to find out its the wrong branch. I cancelled my business account with them a while ago and transferred it to RBC who did a MUCH better job than Scotia to assist with my business needs, and now it looks like I will be closing my personal account as well and transferring my business to RBC. Really bad experience with Scotia... JUST HORRIBLE.

Nov 30, 2018
The teller we deal with was fantastic and kind. The FSR was distant and wanted to push us out of the office as soon as possible. In other words, as soon as he got his unit, we left. Nothing was clearly explained and he didn't introduce himself to me. Really unprofessional!

Sep 28, 2018
very helpful and caring of their employees!

Jul 23, 2018
Very polite and helpful staff, calm environment

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Opening Hours

Mon:9:30 am - 6 pm
Tue:9:30 am - 6 pm
Wed:9:30 am - 6 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 8 pm Today
Sat:9:30 am - 4 pm

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