RBC Royal Bank

There is really helpful and warmly staffs. I was really thankful who I met in the bank. Recommended ( especially, Stacey)

By far the most efficient RBC I am dealing with. Staff is very experienced with their services provided.

Most Returded banking service ever. Guy asked me to give him exact change for a deposit. In which bank in the world people go with exact change? After that he is running around to different people for breaking a $50 bill. Not just that in the end he doesn’t give me my changes back!! Can a bank actually do that?

Safoora is very friendly, thanks! Elham is also very helpful! I usually bring my cheques to the branch in order to deposit them in my account but she learned me how to use my RBC online banking App to do this at home. Very valuable help in cold winter days! This branch is sometimes over-crowded.

This is the worst RBC I have ever been to because the teller made a serious mistake in his process. I came to exchange some Japanese yen, and I was told that the money should be ready in 4 business days. I let the teller know that he need to be careful on the timing as our trip is coming ( two days after his promised date). When I came to the branch to pick up the money, his colleague could not find anything. Its funny that When we ordered the money he told us confidently that we may even be able to get this money 1 day early. More ridiculously, When he did this process there was a manger behind him directing him on the process. Eventually, it turned out that the order did not go through at all. Hey RBC teller, how can you over promise us when you did not perform your process correctly? Did you get trained well? You even had a manager behind you, or your manager messed it up as well? I hope you learned your lesson. Because I am just a normal customer not a VIP. Beside this terrible incidence, there was some other factors that made our experience unpleasant. On average, for my two visits, I spent nearly 45mins for each visit, and each time I did not receive good and complete service. People were slow and you could feel them ready to go Christmas vacation right away. We observed two other tellers in serving other customers and it turns out that not all tellers are trained well. Each of those requested teller from the other counter to help and those people were on the counter for around 30mins. I cannot believe that this is RBC! My suggestion for young tellers at this branch is to walk out of your branch turn right to the TD branch next to you. Sit in there and observe how the tellers serve and perform in front of each of their customers. Yes, my issue with the ridiculous foreign exchange at RBC was compromised through TD as a young teller was able to find 10,000 JP yen for me. The whole process took only 5 mins and the young teller also provided information to us as to where we can get the rest JP yen within 24 hrs. Overall, this may not be a incidence that RBC people would bother to read. But my incidence really sets a red flag in how its branch level managers manage, train, and facilitate their tellers. I was not compensated well at all at RBC and guess what, a manager even blamed me for not submitting my JP yen order online. Quoting her “ if you guys submit your order online, it will go through and you would even got the rate locked, and would not have today’s issue.” Excuse me?! I am sorry that because I did not feel comfortable submitting a foreign exchange order online ( as I trust your branch people) and I came to you and caused your teller to not processing my order correctly?! This is a terrible experience overall. But we still want to thank the other teller Daniel who tried to help us out. Overall, stay away from this branch unless you want to waste 45mins of your life and end up getting nothing. They are slow and they make lots of excuses! I have seen other reviews on this branch about they only serve the Asians nicely..hm...no!it is not right because I am an Asian and I still receive bad and slow services. Being lazy is not targeted to any race, it is just a universal phenomena at this particular branch.