National Bank - Bank - Toronto, ON - VerView
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National Bank

National Bank

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2.3 Google Review
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121 King St W, Toronto, Ontario, M5H 3T9, Canada
(416) 864-7791 www.nbc.ca/en/personal.html?utm_campaign=loc_personal_local-annual_en&utm_medium=local-search&utm_source=google&utm_content=link-ads&utm_term=1417-1_toronto_ontario
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Google Reviews

Refresh Reviews 2.3
May 31, 2019
Was forced to go to this branch to cash my travelers check. One very friendly front desk admin, Asha was the only helpful person. The lady who handled my travelers checks exchange was very rude through out, despite managers/supervisors being around. They also have no clue of where the fees come or how they're calculated. Instead ask me to call MS MS(Amex ;). You'll are the bank charging the fees. How do you'll not know. Felt rushed over all. Only bank accepting Travelers checks in Canada. Had to go through this ordeal.
Mar 15, 2019
Well, here it is. I tried calling the branch to let them know how rude their CS rep but no one picked up my call. Everything was okay with me banking with this branch until today when I dealt with Yuki at the teller. I took some cash and was specific with my denominations. She tried to count in front of me but she was doing it so fast that she lost the count and stumbled. I told her to just count it by the number of bills to make it easier for both of us since I know the addition myself. She took it the wrong way and got upset by raising her tone. I thought she was rude. She shouldn't be like that and she should change her attitude towards her customers and if she wants to keep her job as a customer service rep, she should be more polite to clients. I will try to avoid her next time and if I can't, I will just have to deal with the machine. People like her shouldn't be at the desk at all. She should listen to her customers and be more nicer. We all have opinions and sometimes customers are right.
Mar 7, 2019
National Bank is by far the worst bank I have ever dealt with. From online banking, to telephone customer service, to in branch account management, the entire suite of services is a complete mess. For years I referred them mortgage clients because they had a very innovative line of credit mortgage product. But now I truly regret putting my customers through this nightmare ! I have personally experienced how bad this can get.
Apr 15, 2019
This is the first time i've ever been to a National Bank. This is the head office. I had very old AMEX Travellers Cheques. When I wanted to cash it, I found most banks won't cash them any longer! with Google, I found out National Bank is the only bank in Canada that is still willing to cash them. They had two tellers. One was on the phone. The other appeared after 3 mins and served the person in front of me. A few mins later, after the phone call was over, I was served. She was willing to cash it but said it is not fair that the bank that issued it no longer honours it.
Feb 17, 2019
The National Bank has incredible customer service, these reviews are from people who don't have their finances in order and hate their lives.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm Today
Fri:8 am - 5 pm

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