Get to the top of the directory by claiming your business!
TD Canada Trust

TD Canada Trust

Claim Business
3.5 Google Review
381 King St W, Kitchener, Ontario, N2G 1B8, Canada
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.5


Apr 4, 2019
Went in earlier today to get a copy of a statement related to my account. Very cleary stated the period of time and which account I needed the info for. Clerk ended up giving me documents for the wrong account. Was then given a document for the correct account, and promptly left to try and make it to my bus for work, which I ended up missing due to waiting in line + the delay. (My fault for thinking it wouldn't take 20m to get one print off.) Finally got a chance to take a look at the document I have on hand, and this one is ALSO incorrect - it's a for maybe a week of activity, when I repeatedly asked for the full month. All in all, I ended up wasting over half an hour and being late to work just to have a piece of paper to recycle. I will have to go out of my way to get to another branch in order to attempt and retrieve the correct documents. Pathetic.

Nov 7, 2018
This branch is by far the most willing and able to help escalate any questions you might have. Managers are readily available to answer questions and concerns above a tellers knowledge. Hypothetically why a check may be non negotiable and steps you can take to rectify this. They have offered me products but none of them seemed unreasonable for my situation. They also seem to take a firm no as a signal of disinterest in their sales pitch! Mr. Chamber's their customer service manager was recently very helpful to me.

Jan 30, 2019
This is an excellent branch! Chris; thank you for taking the time. Customer service at it's finest! More than willing to help, was understanding and sweet! Great presence, really went above; it was not much to really do, but it was his time I appreciated that he took, really quite nice; when at a financial institution. He stamped it! Lol. Td- Tremendous dedication, that's Chris! Thanks again!

Dec 6, 2017
Absolutely unbelievable experience. Supposed to go home and see my family and need to apply for a passport but can't do so without a working card. I lost my card along with my ID, came in to get a new card with my birth certificate and SIN number (all that I have) that a TD employee had told me HERSELF over the phone earlier that I would be able to use those as acceptable pieces of ID. After coldly questioning me, and telling me that they don't accept SIN number anymore(?) they grudgingly agreed to give me a new card. Upon verifying my pin, which I haven't changed literally ever, they told me it "doesn't match up, there's nothing we can do". When I asked what this other apparent magical PIN number is, they said "it doesn't show". How does that work?? Did a magically PIN fairy put a new one in????? I was clearly incredibly upset and stressed and desperate for something to work out, or that they could make a small exception for a regular customer and instead I was met with no sort of compromise. Despite telling them my situation both the teller and manager were rude and not phased. Thank you for not bothering to help out a very distressed customer over a mistake that is not my fault. Would love to know where this other imaginary PIN number that I somehow created in my other life came from. Bravo.

May 19, 2018
new home bank....good service here. near settlement for coffee, great place to stop after your banking needs

INDUSTRY BLOGS

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm Today
Wed:8 am - 6 pm
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:8 am - 4 pm

Bank Near Me

Laurentian Bank

Laurentian Bank

305 King St W #Suite 401, Kitchener
Scotiabank

Scotiabank

64 King Street West, Kitchener
RBC Royal Bank

RBC Royal Bank

32 Duke St W, Kitchener
BMO Bank of Montreal

BMO Bank of Montreal

2 King St W, Kitchener