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Scotiabank

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2.9 Google Review

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501 Krug St, Kitchener, Ontario, N2B 1L3, Canada

(519) 745-6865 www.scotiabank.com

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Refresh Reviews 2.9

Scott King

May 1, 2019

I called in and asked to have my Cash Back rewards to go from my Visa Infinite to my Chequing account. The representative attempted to complete it and after 30 minutes said that they couldn't do it and I would have to go into a branch. I went into a branch and was assured my the manager of the branch at 501 Krug Street in Kitchener that she was able to change it no problem. I get home and log into my online banking and see that it is still going to my Visa Infinite. I call the branch directly, am put on hold for 25 minutes and then hung up on. I then drive back into the branch again and ask why it is still directing my Cash Back to my Visa Infinite and not my chequing account. The representatives behind the desk aren't sure how to do it and get the manager and the manager said that it is done but could take up to 24 hours to complete. It has been a couple of days now and it is still going to my Visa Infinite and not my chequing account. It seems like it would be a simple task but has now taken hours to complete and no progress has been made.

Alex Blaikie

Feb 24, 2019

Tends to have shorter lines later in the day. Everyone is always very friendly. Slightly restricted hours but a great little neighbourhood location.

Vandana Kumari

Dec 4, 2018

One of the very good branches of Scotia Bank. Requested for details of cheques and the staff immediately forwarded the request to the concerned department for the copy of cheques. The employee assured that it should not take more than maximum of five working days. Likely to get the documents today.

KELLI KENNEDY

Jan 13, 2018

I DON'T mind this bank but....NOT HAPPY ITS NOT OPEN WKNDS!!! ALL BANKS SHOULD BE OPEN SATURDAY'S!!!! Until @ least 4pm!!! The only reason it's my home branch is cuz I live by it otherwise it works be a dif branch!!! So if I have any problems I have to do it during the week & I can't always!!!! U NEED TO OPEN SATURDAY'S!!!! What's it tell u or when u only have 2.9 rating!!! & u also NEED TO STAY OPEN LATER FRIDAY'S!!! 4:00???!!! REALLY??? RIDICULOUS. SHOULD BE 6 OR 8 LIKE MOST OF THEM!!!!

Barb n.h.

Oct 15, 2018

This Bank is the most inefficient bank that I have ever dealt with, their telephone banking is terrible, people are difficult to understand, rude . Questions are being asked repeatedly by different people during the same call, very frustrating ! This Bank is loosing a good customer for sure , cannot stand incompetence.

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Opening Hours

Mon:9:30 am - 4:30 pm

Tue:9:30 am - 4:30 pm

Wed:9:30 am - 4:30 pm

Thu:9:30 am - 6 pm

Fri:9:30 am - 4:30 pm