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RBC Royal Bank

RBC Royal Bank

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2.8 Google Review
1349 London Rd, Sarnia, Ontario, N7S 1P6, Canada
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Google Reviews

Refresh Reviews 2.8


Jul 10, 2019
Absolutely horrible experience with their banking advisor Reese Belanger. For months we tried to get my wife added to a mortgage. Reese would take weeks to start the file and then would call my wife for information they already had or call me for it. They hit our credit rating twice in 3 months while going through the process and didnt notify us. After multiple meetings we got the paper work signed. Gave a month before the new deal was to start....it didnt. They failed to get the paperwork from our lawyer and instead of contacting me they let the property tax that was owed just sit in their account collecting interest. I found out on my own that the payment was missed and was given conflicting information as how to proceed from the Reese and the very nice and helpful teller. Reese told me I had to call customer service to get the funds released myself and they had no clue what I was talking about. Then customer service sent me to the mortgage department however she cold dumped me and I was left in on hold hell. Horrible experience all round.

Jul 4, 2019
Christina and Nancy were both able to resolve my issue. 5 ⭐️ service. Thank you so very much.

Jun 29, 2019
Always a line up...too much visiting at the service counters by customer service and clients.....need to move clients through much faster....miss the downtown branch a lot.

May 2, 2019
The unprofessionalism and disorganization of this branch is scary. They do not return phone calls or emails. The matter was brought to the Managers' attention as well as the Regional Manager and still no resolution. No excuse.

Mar 12, 2019
16 minutes to get a call answered at local level , yes my call is so important to them, here's a hint Royal , want to make people happy, answer your phone, with a live person, your voice assistant amswering systems it pi##'s people off, your so cheap, you wont spend $25,000 a year to answer your phones, PATHETIC

INDUSTRY BLOGS

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 8 pm Today
Fri:9:30 am - 6 pm
Sat:9 am - 4 pm

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