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BMO Bank of Montreal

BMO Bank of Montreal

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3.1 Google Review
1230 The Queensway, Toronto, Ontario, M8Z 1R8, Canada
(416) 259-9691 www.bmo.com/main/personal
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Google Reviews

Refresh Reviews 3.1


Jan 4, 2019
The manager specifically at this location was giving me a hard time when I tried to cash my regular work cheque and she put it on hold for no good reason.. it's like this manager just wants to give people a hard time because she has a bad attitude. . I have been a loyal client for a verry long time and will never return to this location.. I warn others

Mar 19, 2019
Helpful Staff, very welcoming!

Aug 24, 2018
So far, so good. Opened an account there this week and the service has been absolutely on point.

Sep 4, 2018
Booked an appointment on Wednesday at 2 pm last week to open a business account. I confirmed my appointment for one hour with the business advisor at this location (Berlin was my booked advisor). Showed up at 2 pm for my appointment, the business advisor (Berlin) told me he didn’t know he had an appointment with me and had to eat his lunch. He said he cannot help me and told me to leave because “he needs to eat his lunch and had another client at 3 pm. As someone who used to work for one of the 5 large banks. Not having a lunch is the normal. If you work for TD, BMO, CIBC, RBC, you know CLIENTS COME FIRST and the corporate vision is built on client satisfaction which drive the revenues. Berlin the financial advisor told me to leave rudely despite I had an appointment with him. He told me to drive all the way to another BMO location (on bloor street) which was out of the way. I had to call all my clients and reschedule my whole day of meetings. I asked Berlin if there’s another advisor, he said this location is short staffed and there’s only one advisor. I will definitely make a complaint about this branch and the poor training by the branch manager.

Sep 4, 2018
Horrible experience. Shortage of staff and the bank looks very run down from the inside. Won’t be coming here again.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 7 pm
Fri:9:30 am - 5 pm

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