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TD Canada Trust

TD Canada Trust

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3.3 Google Review
125 The Queensway, Toronto, Ontario, M8Y 1H6, Canada
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Refresh Reviews 3.3


Jun 20, 2019
Worst Customer Service I've ever experienced. Absolutely awful DO NOT GO HERE!! Beyond rude, not friendly whatsoever, no people skills, will not speak or even look at you. I will never bring my personal or corporate business here ever again. Maybe some of the other employees are friendlier than the girl that "assisted" me. But overall bad vibes and experience. **tall brunette is rude af**

Mar 3, 2019
The bank manager or the assistant bank manager is unnecessary rude made person, called me late at night with a loud angry lecturing tone, she lacks common sense and decency of how to treat customers or any other human been. Here is the story we usually batch deposit client cheques. The cheque scanner is known to be unreliable and the deposit process can be lengthy, some of the bank tellers got to know us over the years, because we regularly make deposits at this branch, if the cheque machine starts acting up, we leave the cheques with the teller with a printed summary of all cheques, they usually deposit them later. We trust the tellers and we never disputed any deposit amount, one night after did that, I got this call a lady screaming at me over the phone and questioning what I did, i honestly thought someone got hurt or my business partner did something very bad which highly unlikely, it turned out she "bank manager" MAD because we left and didn't stay till all cheques were scanned. I am shocked that she is in charge of this branch, she has no manners, she escalated the situation, I didn't entertain her stupid behaviour and immediately asked her not to call me not to mention it was late in the day. I should have filed a complaint at the time. The moral of this story the staff is great but the manager or assistant manager is garbage.

Dec 1, 2018
Arrived at 7:40 pm to do 3 deposits, cash 1 cheque, and do 4 bill payments. I'm cutting it a bit close, but from my daily experience coming to TD bank, this has typically been a 5-7 minute job with an experienced teller at most TD locations. Was pretty empty, so got to a teller quickly (7:45). Teller spent 20 minutes doing my first deposit, and we are now past closing time. I expect manager would check to see how much longer for any tellers working with customers so manager can finish transactions and close themselves, getting everyone out sooner. 5 minutes on my second deposit with same teller, 5 minutes on my third. We cash my cheque and do 1 bill payment. I've been here for 30+ minutes. Manager asks teller to go close front door, then proceeds to tell me that for security reasons I need to come back next day and that next time I should come earlier. Thanks for your service?

Feb 5, 2019
Don't use TD I'm transferring Bak this branch puts a hold on my check that normally goes threw direct deposit ND can't ND won't take it off u put it on the branch manager can take it off ND talks to u like ur a POS screw td goin Bak to Royal Bank or bmo

Jul 26, 2018
Love this branch and people working there! Courteous and diligent employees! :)

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm Open Today
Fri:8 am - 8 pm
Sat:8 am - 4 pm

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