Go Pro Restoration - Fire & Water Damage Restoration Ottawa

We hired this company to come do emergency restoration and repairs after a burst city main flooded our basement. In the first meeting our project manager came very quickly and we signed a contract right away. However, in the 4 weeks following this, we felt very disheartened in how slow the progress went (or didn't go), and we didn't feel like getting our basement fixed was at all a priority. Often our project manager would state that something would happen (we'd get our estimates done soon, someone would come show us samples, etc.) and it wouldn't happen. It was 4 weeks before our estimates were done, and the original flooding was very minimal. The drying was done quite quickly, so there was no need for this delay. After 4 weeks, when there was another miscommunication between our project manager and his office, which led to them not starting the repairs when they said they would be able to, I wrote to say I was cancelling the contract. After this point, the office manager contacted me apologizing, and offering to guarantee work done in a short time period should I choose to use them after all. At this point, they were very attentive, and responsive, and the work that we decided to contract back to them did get done well and very efficiently. Also, all of the people who I interacted were indeed very nice. However, I personally don't think it is very professional for a customer to have to make a fuss before getting good customer service. It should be the default. Another issue which happened, was that I noticed when reading my estimates/invoices that there were several charges that were simply not applicable (didn't apply to the work they were doing, weren't going to happen, or charges for things that didn't seem to have happened). I pointed them out, over numerous emails, to the office manager and she did in fact remove them and I didn't have to pay them. However, this left me with a bad feeling in my mouth and I don't feel it should be the responsibility of the client to decipher whether the charges being made are accurate. Especially when the terminology can be quite confusing to someone who isn't familiar with the trades. I leave 2 stars because of the helpfulness of the office after my cancellation, and the good work that did happen, and the pleasantness of the people I interacted with. However, considering the numerous negative issues that happened, I would personally not be using this company again.

WORST! My dad hired this company to repaint a few rooms in the house. A couple of months later, the paint was scratching off so easily that I told my dad to contact the company to let them know about it. They sent someone over and he told my dad that it was my dad's fault as my dad hired and paid them to paint, not prep. The nerve! How do you call yourselves "pros", when you can't figure out at the time that the walls need to be prepped as part of the job?! A year later and the paint is still peeling off! On a humid day, I've been able to peel off an entire wall. Thanks for taking advantage of my old, retired father. FOLLOW-UP: I contacted via email with my issue and never heard back. It's been months. I've ended up helping my dad myself.

Very efficient employee, multi skilled, leak repaired

I would highly recommend Go Pro Restoration. I had some immediate basement renovations that needed to be done. They were over immediately to provide an estimate and returned a day later to begin all required work. They were fast and very professional. I would have no issue to recommend George and his team to anyone. In fact, they just did some work for my neighbor and she was thrilled. Thanks again to both George and Jodi for your professional and dedicated service.

Go Pro did an amazing job saving our basement from further damage during a recent flooding. Their team were prompt, professional and quick to action. They even went as far as helping us with our insurance dealings and coordinated all necessary items for our rebuild. Our home looks as good as new. thanks team!