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Lock Surgeon

Lock Surgeon

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2.3 Google Review
17812 118 Ave NW, Edmonton, Alberta, T5S 2W3, Canada
(780) 448-9243 www.locksurgeon.com
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Google Reviews

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Dec 3, 2019
It has been YEARS since I have seen service like this company provides!! There was no $$ in the Representatives eyes. No anxiety about up-selling and closing a sale...just genuine, sincere SERVICE! The parts I was looking at were even brought in from outside to warm up so I wouldn't have to get my hands cold if I made a purchase! Who does that anymore... The Lock Surgeon does! Although I did not make a purchase the day I was there, they can be assured that I'll be back when the time to buy arrives! I would sincerely recommend a visit to this business by one and all. If for no other reason but to just enjoy the experience from people who actually appreciate your interest in what they have to offer. If you work for or own a company and are interested in attracting and retaining Customers, or you are in charge of dealing with complaints, visit The Lock Surgeon! It's a great example of SERVICE WITH A SMILE!

Dec 14, 2019
Stop, Turn and GO....go somewhere else other than this place of business. Worse business to do business with. I do not know how they have lasted for 30 years. They are dishonest, misleading, and have no sense of customer service at all. It is all about money to them. I was scammed and I want everyone to know. They take no regard for the customers who are keeping them in business. Keep your support for the other HONEST local businesses in the city. We have more highly rated locksmiths in the Edmonton area to choose from. We need to support those of integrity and sense of morals. Keep away from this company for all services they say they provide. It will give you a peace of mind knowing you will have less stress not dealing with these people. If your looking for a key for your vehicle, do yourselves a favour and go to your dealership. It's half the price!

Jan 9, 2020
Called for a quote on a door repair. Installer showed up gave us a quote, did a small service on the existing door hinges and left us a bill for $368. No problem with the installer, he was great. He turned over the hinge which took about 5 minutes and sprayed a little lube. Bill was for $149 service fee, $195 for 1 hour at their hourly rate, and $24 shop supplies for the squirt of lube! I wonder how many hundreds of dollars that $10 can of lube makes! Called customer service, but they offered me nothing and maintained the bill was correct and fair. So the company made $368 to do a quote! I'm in the wrong business!!!

Jan 27, 2020
Called asking for a quote on key fob programming (2011 Chevy Malibu) they quoted me $250 for just programming if i bring my own fob to them. I ended up calling around and got it done for $65. I am reading other customer reviews and its become quickly apparent that this company is afloat from naive customers paying 4 times the price of any other locksmith.

Dec 22, 2019
They did quality work but reaped the customer! They gave quote of $149.99 but eventually charged $699.99 on just garage door wire snap. It really hit my budget...not planned for.

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm Today
Fri:7 am - 7 pm
Sat:10 am - 2 pm

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