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Level 10 Eurospa

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4.3 Google Review

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1025 Cliffe Ave #204, Courtenay, British Columbia, V9N 2J9, Canada

(250) 334-0209 www.level10eurospa.com

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Refresh Reviews 4.3

Farrell Siemens

Feb 20, 2019

I have been here to get sugared before. The lady who did my sugaring was very considerate and professional. I am giving 2 stars because of the lack of service while trying to book another appointment. I was calling trying to get through for over a week. I left 2 messages. One message was returned but I missed the call. I tried calling back not 5 minutes later and no one picked up. The other day I called every 20 minutes for 2 hours straight trying to get through. No one answered my calls. I am LITERALLY trying to give you money and you can't be bothered to answer your phone. Becaus of not being able to get through, I booked with someone else. I called this spa to tell them this as a courtesy expecting to get the voicemail again as per usual. As luck would have it, someone actually answered! Wow!! So I told them what happened, and why I was going with a different spa. The lady was very rude to me and confirmed to me that going somewhere else was better. I was calling as a courtesy, just to make sure they were not holding any spot for me, and she had the nerve to be rude and condescending. I will not be back because of this experience even though the lady who did my sugaring previously was wonderful. She is the only reason this review got any stars.

Sabrina G

Sep 19, 2018

My first time at this salon was so weird! Their service seemed really good in the beginning, with tea and chocolates served and friendly customer service. But my stylist was uncomfortable taking the reigns, hesitant to give me suggestions, seemed very unconfident in her ideas, went to ask someone else for advice multiple times, didn't pay close attention to details, wasn't able to answer some of my questions, was all over the place, and then her end solution was to send me home so I could look at pictures and bring her back a clear idea of what I wanted, which is a great way to lose business considering I was ready to pay to have my hair done right away. I still offered to pay for her time and it's nice they said I didn't owe them anything for talking to her, but I had a lot of money to spend today! Maybe that level of caution is a good thing so they can make sure their customers are happy? But, it wasn't good for me lol. I have never experienced that before! I usually go into salons and only give them just a vague idea of what I want, or multiple choices to play with, or I say, you can do whatever you think would look best on me! But this stylist was not into that! She wanted someone to hold her hand every step of the way. The only suggestion she put on the table was something completely unrelated to what I came in for. I didn't feel comfortable complaining in person, so I agreed to come back to see her again, but the truth is I won't be.

SLBA Webster

May 18, 2018

Iâ€™m very happy with the service and care I received at Level 10! I feel and look fantastic, the conversation came easily and the salon is wonderful. Brittany really made my visit a great one, and itâ€™s been a while since Iâ€™ve felt that way when getting my hair done. I will definitely be back!

Leona Colebank

Nov 1, 2018

First facial in my life they made it a wonderful experience

Shannon Kraska

Apr 26, 2018

When I walked in, I was a hot mess, hair was at a point of complete failure due to so many variables, Deb looked at me honestly and told me straight, in the most professional way, what needs to be done. And I still got my colour I wanted and my hair is healing and getting healthier, thank you Deb, you are amazing!

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