Ignite Hair & Beauty Lounge

I wish I could give this place 0 stars. It was a complete waste of time and money. I went to Sue, who was supposed to be the most experienced hair dresser there, to get a balayage. I showed Sue a picture of what I had in mind. The end result was not like the picture, it was a lot lighter, but it was still fine. Two weeks later, the colour had completely faded. I called the studio and told them about the issue and I scheduled an appointment for the following weekend. When I went in to get my hair fixed, Sue was not surprised that the colour had faded. She told me that she had put in a temporary colour! She called it a "misunderstanding." Then when we started to talk about how to fix the issue, she just did not understand what I wanted. She kept telling me that if she colours my hair the way that I want, the colour would fade again in 2-3 weeks. I have been colouring my hair for 15 years and I've never once had the hair colour fade completely in 2-3 weeks! After talking for about 10 minutes, it became clear to me that she would not be able to give me the results that I wanted, so I apologized and told her that it was clear that we were not understanding each other, and that I would be going somewhere else to fix my hair. I then asked her if it would be possible to get at least a 50% refund, since the hair colour only lasted for 2 weeks and I would have to spend another $300 to go somewhere else to fix it. She initially refused to give me a refund at all, but after arguing with her she finally agreed. I had originally spent $340, she gave me back SIXTY DOLLARS!!!!!! I told her that that was unfair, and that she should at least refund me $170 (which is half of what I had originally paid). I told her I came all the way from Langely to downtown, wasted an entire morning driving all the way downtown and spent $20 on parking, and she said "well this was a waste of time for me too." I asked to speak to the manager, but she told me she is the manager. I left with the $60 and will never go back again.

Absolutely enjoyed my experiences with the original staff Larisa, Sue (Style Lab 851 Beatty).

My girlfriend and I had the best experience at the Salon 💇 getting our markup and hair do for special event. Thank you to Ignite team for amazing services !! And relaxing place to get all doll up. We look forward our next appt.

I have been coming to Ignite Hair and Beauty lounge for more than 2 years. These girls are amazing. I had such a long search for a colourist who could do a really good, bright, light blonde with foils (without brassiness). Initially I was seeing Emily and she is absolutely fantastic at both colour and cut. Always lovely to chat with too. Since Emily went on mat leave I have been seeing her colleague Larissa. Larissa is also amazing. She also does a fantastic colour and cut & is also lovely to chat with! I will not be going to another salon again. Both of these ladies are equally fabulous and I highly recommend them.

Good location, prices and staff. Anita cuts my hair and is consistently great.