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AMA - Alberta Motor Association

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101 Bremner Dr #19, Sherwood Park, Alberta, T8H 0M5, Canada

(780) 467-8074 www.ama.ab.ca

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Ashley Skinner

May 21, 2019

I had a really good experience here today. Hubby and I had to change addresses on vehicle registration, driver's licenses, AMA membership, and health care cards as well as renew the vehicle registration. The agent was very efficient and was able to renew my driver's license early wasn't due until next year) as well as update my donor information and get hubby on the donor list. In and out with all that in under a half hour.

Alaudin Kanji

Mar 28, 2019

The Driver's licence renewal staff are rude and not well trained in customer service. We had to go back many times because they kept changing their mind on what documentation we needed to renew my driver's licence. Go elsewhere where they treat you with respect and show courtesy. The registry office resembles the bad rap in USA DMV offices - staff busy chit chatting, customers lining up, no respect for privacy etc I am cancelling my AMA card at the next renewal ** I am really not interested in reliving the horrible experience - SO NO I won't be calling or emailing anyone. I would suggest you get your act together - watch how your staff are dealing with people and complex situations - provide comprehensive training to all your front line staff and you will address most of what's lacking ! I just returned from getting my renewal and 2 annual returns completed at Sherwood Park Registries - what a difference ! great service and knowledgeable ladies - got all if it done in no time.

Michael Timmerman

Apr 29, 2019

Overwhelming, not helpful at all I left angry is my experience. I just wanted to replace a sticker for my vehicle but it turned into a game of 20 questions at which point I questioned why I'm doing this??? You clearly have my ID and my information on file so getting me to verify the make model and year of my vehicle that should be on my file so when I say the Nissan Titan and their is only one on my file why play the stupid games??? I could see if I had 2 of the same vehicles on file but I don't so when I said the Nissan Titan you shouldn't need to ask 20 questions about the damb vehicle it's all on file!!! I should be able to give you my ID and membership card and not have to carry my paperwork around with me soooooo inconvenient!!!!

Pam Keller

Jan 25, 2019

Was greeted by a lovely woman who referred us to Colleen (bright red hair) to inquire about travel. We told her a few places where we wanted to go and a decent budget. She looked up two places we mentioned, told us the cost and asked if we wanted to book, without even showing us pictures or offering any information about ANYTHING. We felt like peasants who couldn't afford anything after she looked extremely bored with us. Least to say, I'm not impressed with the "service" or lack of respect we were not given. I booked online, and certainly not through AMA.

Sara C

Feb 9, 2019

Get your sh*t together! 3 times I've had to come back to change my sons last name because they keep failing to inform us of exactly what's needed. Even though I've brought everything I had in regards to information and they seemed to have a problem with every little detail. Fair enough, I understand that these have to be exact and precise in the eyes of the government, but.....This time(3rd) something else wasn't good enough even though the same papers and documents have been shown each time I've been in there!! Now I have to replace another document which could've been replaced the same time the 1st document was requested. Get your sh*t together!!

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