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Transat Travel

Transat Travel

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3.0 Google Review
Abbotsford, British Columbia, V2S 5A1, Canada
(604) 853-0066 www.transattravel.com/776
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Jan 13, 2019
Booked a trip to New Orleans, trip originated in Halifax, then would go to Toronto, New York and then New Orleans. I live in BC. As a result of poor weather and delayed flights I was unable to get to Halifax in time to get on the flight. However i would make it to Toronto in time for that flight. So I asked the agent to cancel the first leg of the trip. She assured me she would organize it. However when I arrived in Toromto, she o formed me all my flights (including return flights) had been canceled and that she hoped my travel Insurance would reimburse me. She told me I would have to go online and rebook all flights.

Sep 25, 2018
Monica is the most awesome person . Have been dealing with her since 2002. She knows her stuff . She got me to Thailand with the best price possible. P.S. and yes ... the staff there are great also.

Mar 5, 2018
Transat Travel (part of Transat Distribution Company) is an absolutely awful Travel Agency. Be aware that the network associated with them includes Marlin Travel, Club Voyages, Travel Plus and others within Canada as well as overseas. The agent I dealt with in city of Abbotsford, at Seven Oaks Shopping Mall was Sharon Saliken. Sharon is a liar and lazy in carrying out her duties. My credit card was fraudulently charged when I made a change to my return flight. The agent at Travel Brands (also a part of Transat Distribution Company) who applied the fraudulent charge was named Kim. I spent many hours emailing and phoning regarding the fraudulent charge made by them through emails with the area manager, Jelena Jado. This produced no results. Jelena made utterly false statements of my actions and their handling of the matter. I then proceeded with escalating the matter to a Tribunal. I was contacted by a man from Transat Distribution named Giuseppe Fusaro. He had the audacity to accuse me of being rude and refused to settle the matter. Giuseppe also falsely accused me of not being honest. This is the first review that I would give a negative 5 star rating to if that option was available.

Nov 28, 2016
Sharon (I believe her name was) was extremely helpful in finding us an emergency last minute ticket that met all of our requirements. Thanks!!

Apr 16, 2019

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Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 5:30 pm Open Today