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Sears Travel

Sears Travel

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2271 Harvey Ave #1400, Kelowna, British Columbia, V1Y, Canada
(250) 860-3676 www.searstravel.ca
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Jul 28, 2017
Our Travel Agent from Sears Travel provided my family and I with the single worst travel experience we have ever had. To start off she booked the wrong dates and we had to catch the problem. Once we caught the problem they wanted to charge us $350 each to make flight changes, on a mistake they made. We couldn't front that kind of money, so we accepted losing a day in Rome. They told us they would give us a Travel credit of $350 to make up for the lost day and their mistake (this was prior to us paying in full for the trip). Upon returning from the trip we called 2 different people and no one would return our calls. Finally the regional manager responded and said they could not offer the Travel credit because it was not worth that much. We have in writing that they would give this, so still fighting it. It was our fault for not catching the mistake sooner (no joke that is what she actually said). Under no circumstances would I ever recommend someone book anything through Sears Travel. Agents don't know what they are doing, terrible customer service, deceitful company. I won't even shop at Sears after this disaster. Not surprised this company is in financial trouble.

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