Liz Moore Destination Weddings

100% use Liz Moore Destination Weddings! It’s always sad to see how people only write reviews when they are unhappy. We used Keeley as our Travel Agent for a Group recently and she was a Rock Star! Not only did she find the perfect Resort at the Best pricing, but she also went above and beyond for each and everyone of our Group. Keeley would answer her phone on a Sunday or reply to an email at 6am. She would answer all our silly questions professionally and give us extra advice to make our trip more enjoyable. We did have some issues with the Airline and their restrictions but Keeley took care of it with very little effect to us. We had no idea how much she did behind the scenes for our Group and we are happy we went to the Professionals.

Liz Moore Destinations (LMD) was recommended to me for a group wedding booking. Dealing with Liz Moore was pleasant; She was empathetic, caring, heard what you had to say and made herself available when needed. But unfortunately your booking doesn't stay with Liz, it gets transferred to someone else and that was where we had our problem! Over the year after we booked, we had two separate occasions where our flights were cancelled, making our reservation go from direct flights to a 5 hour layover one way and 1.5 hour layover the other. And although these changes were not LMD fault, there was a complete lack of customer service from the assistant Keeley at Liz Moore, whom took over our booking. Our guests had terrible things to say about their experiences trying to get a hold of her, and when they did she was rude and short. Not everyone was computer savy but Keeley preferred to only communicate via email. We complained about the lack of service, availability and support to Liz, however she'd assured everything would be fine. On both occasions where our flights were cancelled, my husband and I were left finding alternative options ourselves because no others were offered to us except for flights with horrendous layovers (which was one of the main stipulations of us booking the trip we did). We felt completely unsupported during this entire fiasco! The last time our flight was cancelled, which was 4 or 5 month before our wedding we had enough dealing with Keeley and threatened to cancel our entire booking. Keeley would tell us things were time sensitive with the airline in emails but then would never be available to discuss things over the phone. As if dealing with our cancelled flights was not stressful enough, the only person responsible for rebooking it and the company you thought would deal with this in a professional manner wasnt available, had a complete lack of customer service and was rude when you did get through. If we didnt have 40 people booked and deposits in for our wedding, we would have cancelled 100%! We demanded to only deal with Liz Moore to complete our reservation and deal with our guests until we finally left. Such a terrible experience, and I can assure you I was not a bridezilla!

We used Keeley Dahl from Liz Moore Destination Weddings. She helped us find the best location to provide an amazing experience for each of our 55 guests. She made the travel arrangements easy for each person even though we were all departing from different cities. She made this process so easy for us. We highly recommend using Keeley and Liz Moore Destination weddings!

My husband and I are so grateful to Liz Moore for making our dream wedding and vacation come true! From the start, Liz was incredibly friendly and helpful. We started out with a phone conversation - where she asked all the right questions to plan a resort that would fit our needs and budget. She gave me a price list comparison after our conversation along with a description of what each resort had to offer. I had spoken to other destination wedding travel agents prior to shop around and Liz stood out and was by far superior! She never pressured me to book with a particular place and listened to what I wanted and made it happen! Liz suggested Sandos Eco Caracol in Play Del Carmen. We were travelling with kids, love nature and history! It was the perfect resort me and our guests. The resort had so much to offer like water slides that adults could enjoy, great pools, a beautiful beach, great food, a petting zoo and lots of beautiful wildlife like spider monkeys living in the jungle that surrounds you. There were also jungle trails on property that led you to old Mayan Ruins. Our flight was direct which made it easier with kids involved. The resort wedding planner Kiani was outstanding and I can't thank her enough for making my wedding day pure magic! Anytime I had a question, even on weekends and holidays, no matter what time of day, Liz would get back to me with a detailed response! I know her job must take a lot out of her and take away from her personal time after work so I really appreciate what she did for us! I think she probably works 24/7. I know she is dealing with dozens and dozens of brides, but she always made me feel like I was the only one! Liz also managed to make our destination wedding affordable while not compromising quality. Liz is organized, kind, attentive and most of all she listens to what you want out of your stay and wedding and finds something that suits you and your partner. I would highly recommend Liz for your destination wedding :)

We worked with Keeley for our destination wedding in Mexico. She handled everything that would make me pull my hair out, I would highly reccomend hiring her! From questions to complaints she dealt with it all in a timely fashion. Thanks so much Keeley for making our wedding day dream come true! ❤