Metro Travel

Superb service, Vucidar is truly the best, keep up the good work.

I have been dealing with Metro Travel for years, they always get me great prices and value ( often better then I can find online ). They are professionals and know what they are doing. I would recommend them to everyone.

I was recommended to book my flights with Vucidar through a trusted friend. I got excited as I thought this would mean I don't have to worry about my flights individually and then keeping track of each one until June - heck yes, convenience! Jan. 25th I confirmed my flights with this agent, and called with my payment information, excited he found exactly what I was looking for. Providing my credit card information I assumed he would charge it the same day. The next morning I checked my visa statement for pending payments. To my surprise, there was nothing. I let the weekend go by and I emailed him Jan 30th asking for a receipt of my purchase to kind of nudge him in case he got distracted and forgot. He responded almost immediately saying "Yes sending e ticket and  receipt  tomorrow." Perfect, right? A couple of days pass and I hear nothing. At this point I start getting nervous as flights are getting more expensive by the day and filling up! Jan 3rd I had enough waiting so I contacted Vucidar via phone this time. I called and asked when I should be expecting the charge on my credit card. He said "early next week, it's almost done." Thinking hmmm this sounds familiar, I gave him the benefit of the doubt for the last time. Jan 7th, I get an email with a new itinerary. Confused I email him back asking why one of the flights have been changed when I had already agreed on the original itinerary. He replied with "Yes but until you call with credit card reservation is canceled . For the same prices this is I have know . Tomorrow is the  last date for sale I villa tray to get this flight." At this point I am fuming as I had been strung along for 2 weeks. I replied explaining my confusion and requesting his supervisor contact me. Two days later, haven't heard anything yet. Thoroughly disappointed with the lack of professionalism and service I recieved. I shouldn't have to chase after someone I'm paying. I could've booked my flight myself and save 200$ three weeks ago when the prices were much lower had I known. At this point even if I get a call from the supervisor I'm still not going to book through them out of principal. Why would I give them my money after being treated so poorly? Would not recommend if you actually want to get to where you're going. If I could give it no stars I would.

Best

Great service!