Marlin Travel

Very helpful. Even working late hours to accommodate my needs.

I used this office for an all inclusive vacation. Even though this is a pretty straight forward reservation, the agent was helpful in pointing out little differences in accommodation options and convenient flight logistics for our party that was convening from 2 different locations. I will always rely on this office for all my travel needs.

We booked as a large group for a destination wedding with their rep Kiki. A lot of us never met each other prior to the wedding. Once the group's trip itinerary was confirmed, she sent everyone's confidential information in multiple attachments under one lengthy email. Several of us addressed that this was completely unacceptable and unprofessional, and she claimed that the bride and groom gave her clearance to disclose all this information in one message. The bride and groom never gave these instructions. She just did not want to be to be held accountable for it. In addition, there were several guests on the list who booked with her, but she forgot to book them on the same trip. They had to make their own (pricier) arrangements. Some of the names were also misspelled, and she did not include my married surname on the booking - problems that could have gone terribly during check-in. Going back to the mass email with all our private information, the same message also indicated that our group had access to the airline's exclusive airport lounge, both at our point of origin and layover. It turned out that only the bride and groom had access to that, and not the rest of our party. We were beyond embarrassed after the lounge management clarified that the access excluded us albeit proof of access. Upon addressing this to Kiki, she blamed the airline for their policy change, when it was simply her ineptitude. After all, it is the travel agent's responsibility to know of any changes. A separate group that we met at the airport who also booked the same arrangements with Kiki underwent the exact issues. Kiki sent us a passive aggressive, pseudo-apologetic message almost a week into our trip (no actual apologies mentioned), and once again pointed fingers at other factors for the issues. She thanked us in advance for "our understanding" because that was the last time she was planning on addressing our concerns. She knew that we were not happy about her services, and we were each offered a $50 voucher if we booked with her in the future - quite an insulting amount, to be honest, and it's something we can happily turn down and be able to live without. Please find another travel agency. Marlin Travel is beyond disorganized and unreliable. This would have just been a one-star rating; the extra one was for making it back home in one piece.

Excellent service!!! The team at Marlin travel provide exceptional service for an array of travel needs: corporate, group, personal, destination weddings, honeymoons, engagement trips, etc., and gift registry! Even when I have booked my own travel, usually utilizing points, or driving to the US, I always get my travel insurance through Marlin Travel. They provide great rates and fast service, because I am usually disorganized and they still work hard to meet my timelines. I also really appreciate all their support with providing information on travels when I am interested in planning a trip. Even though it is not their job to give me information outside of their travel support, they do go above and beyond to share any information that they know of, that may be helpful for me, and I really appreciate that! I have recommend numerous friends and family member to go to Marlin Travel and they have remained loyal clients for years. I have no hesitation further recommending Marlin Travel, and highly recommend Lisa and Kiki, they are very pleasant people who provide professional and exceptional support! Lastly, what I appreciate is that they listen to you and support your needs and interests. Unlike other travel agencies that I had experiences with, wherein I felt that they were just interested in pressuring me to whatever trip that they could get me to take.

Great service with friendly and knowledgeable staff!! Helped me build a custom tour experience that I never could have done on my own. Would highly recommend them to anyone.