First Express Travel Centre Ltd

Karen is very nice. Good service, will come back again.

This company is the most sucks company ever! Regarding their name, I would say this is my last travel experience with them. This is the worst tour ever. This company is going to make Canada's tourism (We went to a 4 days trip in BC + Alberta) have negative reputation. All they did were bringing us to places to buy stuffs. The worst thing was when we were at the winery, we were introduced to buy German ice wine instead of Canada products. -.- what the heck is this?! The tour guide is very unfriendly, very improfessional, very irresponsible and as previous reviewer mentioned, EXTREMELY RUDE. They never say hi nor nod their head to us. He never give clear information / instruction to everybody (it happened a few times where different groups bumped into each other asking questions), he never know which group of his customers are, never greet us. All he did was chasing after us. He never guide us, all he did was bringing us to a place and left us there acting like a fool. Sometimes not even bringing us there he just told you and let you to go there on your own. I never seen him around except looking us for next journey. He treats us so rude just because we didn't buy a meal from them; the tour guide forced me to finish my drink else the driver wouldn't drive so I have to throw it away; the driver yelled at my dad with his extremely useless poor English. At the very beginning, the tour guide mentioned non of us shall stand up or walking while the bus is on the road and open the cabin or bringing food on the bus, the driver yelled at us while he saw us bringing food. But, the guy next to me stood up, walking and open the cabin while the bus was on the road, I don't see them yelling at him. I guess because we did not buy their meal. If you have double standard on your customers, make everything unified! The driver is rude every second. He yelled at everyone all the time. They even come near to us to listen what we are saying! Hey! If you are afraid of people saying negative things on you, behave appropriately. None of them deserve a single cent of tips even though the itenary stated that it is compulsory. I don't even feel like giving them a star on this review. We don't feel like we are on a vacation but in a military. Listen to me, if anyone who really wants to have an enjoyable vacation in Canada, never ever contact them!

Garbage... worst vacation ever. My girlfriend went with their company and they forbidden her and the rest to use the washroom. I believe I dont need to write much just read other reviews cuz theyre legit. Daniel the tour guide, we all should piss in your face.

Best service + experienced tour guide , thank you

In all of my trip adventures with a tour company I have never been so disappointed . On July 11,2015, my pal J and I went on a 9 day Las Vegas,San Francisco ,Disneyland bus tour with First Express Travel. The trip itself was great,since J and I went off on our own. The problem was the tour guide Daniel Yeung. He was extremely rude and arrogant ,especially to the 7 senior female passengers. On one occasion one of the senior female passengers politely raised her hand to ask permission if she can use the bus washroom. Suddenly out of the blue the bus driver Dick Chan intercepted and shouted "Don't use it, its broken water will overflow"!!. Daniel then said " I'll give you a plastic bag to pee on,don't forget to throw it away on our next stop". If the washroom was indeed broken then why Daniel uses it himself on a few occasions. He had the nerve to lie and think we didn't notice. As a guide, Daniel lacked the knowledge of famous locations that was visited. Not only he pronounced most of the main attractions incorrectly,ie: Alcatraz the famous prison in San Francisco he pronounced it 'Al Ka Trays". The cartoon characters The Minions, he pronounced "Minor". Among other mistakes, and his rude ways too long to long to write. Daniel often sleeps long hours while the bus was in motion,enabling us to ask him questions.When he's awake, he often watches Korean/Chinese dramas on his cell phone, with his earbud on. On our first washroom stop in a duty free store,Daniel directed us to use just go ahead and use their washroom, As we were heading there all 45 passengers were abruptly stopped by a security guard telling us we aren't allow to use their washroom unless we all purchase items in their store. Daniel was no where to be seen while all this was going on. 20 mins. later he showed up. As a so called "30 year experienced tour guide",Daniel lacks the respect and common sense towards other establishments. Basically, Daniel's job description is to hang out hotel room cards,and sleep in the bus while on duty. There's too many "should nots" to write about. Had Daniel gave more respect to himself and his job, the trip would've been decent. We did contact the manager Ken, to voice our complaints. His response are even more memorable to say the least. Instead of an apology he said " Go ahead and write about us on any social media, I don't care, so what"? . Save your money, don't join any type of tour with this company!! Delete review