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Gray Line Tours of Niagara Falls

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3.8 Google Review

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1625 Buffalo Ave, Niagara Falls, New York, 14303, United States

(877) 285-2113 graylineniagarafalls.com

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Theresa Curry

May 13, 2018

If you are African American descent, I advise you to stay away from tours with this company. We were on the Rainbow tour in Canada. My driver Debbie was racist. There was a total of 10 in our group. My daughter and I were the only African Americans. When we went shopping at a store in Canada called duty free, she followed only my daughter and I around the store. When I walked ahead of my daughter to look at some other products I heard her asking my daughter what she had in her bag. I turned and asked excuse me? What did you say to my daughter? and she just looked straight ahead and walked to the front of the store. She ignored my question. I had never been so insulted in my life. I own a business and have never stolen anything from anyone or anywhere on my life. Before we left Canada to return home one of the other tourists got my contact information to send me a photo she took of a black squirrel. This is how i found out that Debbie sent a picture she took of the group to everyone excluding me. I have not received my photo from her because there was a link attached to rate the service.

G Jones

Apr 15, 2018

I took the Maid in America tour of Niagara Falls, NY in the past and my family enjoyed it. Our tour guide was Larry and he was friendly and very knowledgeable about the history that surrounds Niagara Falls. I am glad we took this tour because I did not have to deal with finding a parking spot at each attraction since it can be very difficult during peak times of the year. I highly recommend Gray Line to all friends and family that go to Niagara Falls for vacation.

Joseph Morgan

Sep 10, 2017

We booked our tour and was sent an email a few days later that they needed to change our time. They then proceeded to tell me that we were coming on a busy weekend and it would be wise to come at a different time. I was talked out of visiting Niagara Falls completely by the receptionist and canceled the tour and our hotel a week before our trip. We have never visited Niagara Falls and were looking forward to the trip. Now we aren't sure we ever want to go considering we were discouraged before we even got there.

Sara Major

Jul 26, 2017

Rita was our guide and we had a blast. She kept us on track and gave us great info on the falls. I would recommend the tour to anyone going to the falls. The maid of the mist was great but the walk down the falls and back up to the cave of the winds was over the top. Thanks Rita for such a memorable experience

Olga Rosales

Aug 28, 2017

Toured Niagara Falls Canada August 23, 2017 on Rainbow tour. Tour guide Debbie did an excellent job. Explained the tour in segments as activities during tour took place. We enjoyed the Skylon tower and Hornblower. As 1st timers, my husband and I not being familiar with area decided on this tour and were very happy that we did. Definitely, if we ever visit the Falls again we will use this service.

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Opening Hours

Mon:8 am - 5 pm

Tue:8 am - 5 pm

Wed:8 am - 5 pm

Thu:8 am - 5 pm

Fri:8 am - 5 pm

Sat:8 am - 5 pm