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T And H Nails

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3.2 Google Review

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Duncan, British Columbia, V9L 2P5, Canada

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Viki M

Aug 13, 2021

Update: 0 stars!! Complaint left me with them telling me I am wrong and not even trying to fix the problem! SAVE YOUR M0NEY AND TIME! I called today to say that my nieces nails were hurting! when I finally took a good look at her hands yesterday the acrylic was pushing against her cuticle hard so she was in so much pain once she got home and tried to do regular things like grab keys or text. At first she thought it was because the lady was rough and erritated her skin but I had to take a file to them so she could even sleep last night. She said they look pretty (they do) but like I told her that is not what I was complaining about! I was complaining about her pain, and after a 5min argument of them telling me it was normal!! Normal to hurt for a few days!!! Never in my life had I ever hurt from just having acrylic nails. I left telling them we would fix it ourselves since they won't! My neices nails turned out good after she got Hurt a few times tho. My nails turned out a little lumpy in color and shape seems different on my middle nail. Pedicure was also a little rough on my poor neice plus she had to wait over 30 min to get it even tho we made an appt a month in advance and had already gotten our nails done. The lady still went to the other customers first rather than finishing us off so we almost left because there were no seats open but the gentleman sent us to the back where we waited for a few min before only I was attended. I am all done and still waiting on my neice. Beautiful place, clean and spacious and the gentleman was very nice but do not think I will return.

Morgan Horsman

Jun 3, 2023

I am done supporting this business! The last few times I've gone in the past 3 years haven't been professional at all. I always make an appointment but always end up sitting and waiting for my appointment to start for at least 30 min. Today I had an appointment for Dip nails and a pedicure. I do dip because I'm horribly allergic to Gel and the dip doesn't bother me. I'm 35 weeks pregnant and finally away from my kids to have time for myself. They told me that dip nails are no good. They don't have enough product. Just do gel. I said, "no. I can't. I booked the dip". They then tell me OK, OK and go on to talk behind my back in a different language while scoffing at me. Then they say, "can't do it. Go sit and we'll do the pedicure". I sat down and 60 seconds later left because I realized I shouldn't be giving these people my money anymore to just always be treated so poorly.

Janine Jost

Apr 5, 2023

I booked an appt last min on a Sunday morning when my hubby suggested I do something for me. I am a stressed out toddler boy ( x2) mom. So I was so happy to find a place that was open on a Sunday. Both my pedi and new acrylic set was done with attention to detail and care. I never felt rushed and just like a number. Thanks for that. I will def be back

Milan M

Jun 10, 2023

Nails were crooked with terrible edges. My husband said they looked like they were done by a drunk in the dark. All different lengths, edges are different and concave, no top coat, and under the nails is a mess. Also they didn’t clean the tools between the day before me and my apt just used the same equipment without so much as wiping it down. Booked another appointment at a different salon tomorrow to get my nails fixed. I won’t be back.

Kelly Shaw

Apr 4, 2023

Please don't use this nail salon: When I went to sit down, the water was cold to soak your feet, then she turned it scolding hot. The tub was filthy and had hair floating on the water. The lady who did my feet, looked very sad and wouldn't even talk to me or ask me how I was doing. She cut my big toe and made me bleed, a day later got infected and had to use antibiotic cream to heal it. The worst money spent ever!!!

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