Cream Hair & Makeup Lounge

At the end of my appointment I thought the cut was ok but it felt very rushed and I hadn't actually been shown the back of the cut at any time during the appointment. I wasn't happy with the colour but was giving it the benefit of the doubt because it was my first time colouring my hair and I was told by the stylist it would look better in a couple days. Admittedly, I was originally scheduled only for a cut but after talking to the stylist about colour I asked if he had time to add the colour that day and he said yes. He didn't and should have said no! He rushed through both the cut and colour and had the receptionist dry and style my hair. I didn't notice my hair is completely uneven until I got up this morning and the curl was gone. I actually had to cut a few pieces this morning that were obviously just missed by the stylist because they were a couple inches longer than the rest of my hair. The colour didn't seem great to me at the time (much darker and more orange than I was expecting) but I was told it would fade out over a couple of days so I am giving it the benefit of the doubt but the "fade out" he did by only colouring the top looks unfinished and amateur, like I tried to do it myself and failed. I cried this morning and I haven't cried over a hair cut in over 20 years. I will never go back and would definitely not recommend it. The stylist was too rough with the post colour conditioning as well. I thought it was going to be a nice massage but he just massaged way too hard and it actually hurt. Also when the debit machine went down when I went to pay the manager passed off the task of fixing it to the receptionist who was new and obviously didn't know what she was doing (not her fault). She was obviously struggling and the owner didn't step in to help. The owner was the one who cut my hair and I found his actions (and lack of) very unprofessional for a business owner. I did not make my concerns known at the time because I'm not one for confrontation and frankly just wanted to leave. Unfortunately, I left a bigger tip than intended (my bad) because I was very flustered. The cut can be fixed by someone else, though it will be shorter than intended, and I can only hope the colour fades out by my wedding in 2 1/2 months. I'm giving this feedback so hopefully this doesn't happen to someone else.

I have been getting "Creamed" with these wonderful people for over 6 years now and I will never go anywhere else! The service is always incredible and the staff make me feel important and special every time. They are unmatched in skill and customer service and I feel confident I can walk in with any crazy request and their team will be able to achieve it and more. I have challenged them with many different hair colours and cuts and the results have always been beautiful beyond expectation. I absolutely adore Chris Phil and the rest of this Cream Dream Team. I cannot say thank you enough! You are all incredible and I feel blessed to visit your salon!

First time at cream and I had a fantastic experience! Professional atmosphere, clean, and well kept. Very welcoming staff! Owner was very cheery as he passed through and seems to take a great amount of pride in his salon. Avory did an amazing job cutting my hair, and was really genuine with her service and care for the customer. Fantastic men's cut at a great price! Will definitely be coming back soon!

Was delighted with my hair and super friendly stylist.

Best salon in Kelowna. All the stylists are professionally trained so you can go in and see anyone and get a great cut and color. And their make up line is the best!