Rachel's Esthetics

Great hair style.

This review is regarding to Heidi Zabel, the hairstylist of Rachel's Esthetics. Heidi rents a chair at the salon. I met her a few weeks after I moved to the Island, late October 2017. I found her as a good hairstylist and also fast. That's what kept me with her for 3 sessions. However, I was noticing things that ended my visits with Heidi. 1. Inconsistency in her rates. For the same treatment I was always paying different price. And each and every time higher one 2. Dishonesty about the products; She would not tell me what she uses on my hair. The most I got what the company name, but never the exact formula. After I left her, I asked numerous times to get the formula of the base she used on my hair. No answer. Considering, I was a paying customer and not allowed to know what was used on my hair is almost unbelievable. 3. Charging high price for something that doesn't work; Heidi put "touch of lavender" color on my freshly bleached hair, charged $150 and the color was gone after the first rinse and I use high end hair products. I left for a vacation shortly after the session, so I sent her an email about my dissatisfaction, being detailed about it, but Heidi never replied, 4. Unprofessional attitude; Heidi told me (during my last visit) that Rachel and her like to gossip (!?). It was concerning the locations they recently changed; Heidi said, the previous place was better for gossiping... I was stunned with this comment, because I never lived in a small town and I had not interest to be part of women's rumors. I am, in my decades of entering different hair stylist in different cities and countries, first time very unhappy with Heidi's service. I spoke to her prior to this review about everything that is being written here. And repeatedly I asked about the hair color brand / formula. No direct answer. Leaving Heidi has one amazingly positive side; finding a fantastic hairstylist that has professionalism, skills and passion. I'd travel miles to have my hair done by her.

I've been going to Rachel's for the last 10 years , she is very professional and very talented she does excellent work ,along with Heidi love them both

Great atmosphere... Looking forward to my facial. Rachel is talented and her work is great!

I have been with Rachel for 8 years. She is first class, and so is her work. Thankfully Autumn is long gone!! Give Rachel a try! I guarantee you will love her!!!