After 20 years of being a customer I will not go back!. I have seen many come and go even a few awesome stylists I had. I went in on April 13 my regular stylists were gone one left other on mat leave upon making my apt I asked who is good at doing bobs and a 2 colour dye described what I wanted. I was recommended one. I also asked the price I was told similar to my regular hairdresser I budgeted $150. As my hair ain’t long I never had paid more then $130 I get my hair done few times a year. Upon coming in I showed the hairdresser a picture of what I wanted she said ok! When the bleach was put in my neck burned a bit so a towel was put on. After colour was put on and the cut was coming I noticed very little was cut, I was asked if I wear my hair up I said no. I like the shorter bob as it’s easy to do. After i was styled I noticed it longer asked was told with purple on back looks good. Way she styled it it looked ok. Upon paying I was shocked it was over $200 paid went on my way as I don’t like to get in a confrontation!. I was upset it was well over what I was quoted. Upon coming home my hair felt odd at the back I felt it the purple was not properly washed out so I had to wash it as colour was left in not properly washed. my neck was burning as well where bleach was I couldn’t see because I was stained so bad from the dye my entire neck and ears were a dark purple. Next day my hair looked like it did when I walked in not the bob I asked and paid for.
I ended up going to another salon today to get my hair re-done, they found a chemical burn on my neck as the purple finally wore off, caused by the bleach that was put on me. After going to see a doctor right after it was confirmed bad reaction due to bleach being left on my skin i was prescribed medicated cream to heal it. Not amused.
Now I know why my neck has been itchy and sore since going. The New salon I went to also noticed colour was inconsistent making it hard to fix the cut which was just a thin out I didn’t ask for. Nothing like the pictures I showed and asked for. Definitely not worth $200. I will never go back stick to my new salon as they Managed to fix it I got the bob I wanted. I need to go in again get colour re done so it’s even and consistent. Half price!.
I also asked for a receipt of what was done I was told it was in the bag upon coming home only debit receipt was in there the one a saw in the girls hand was not put in there. I’m now wondering if reason I didn’t get a hair cut or print out of services receipt because they knew what they didn’t do, my hair covered the burn and excessive dye stain, and knew I would complain.
I got charged for a haircut that didn’t happen
I got charged for extra colour that was already in the price
I got a burn to my neck due to bleach/dye being left on my skin and not properly washed off
I had to pay for medical treatment as a result and another salon to cut and fix my hair
Really sad when you Spend this kind of cash people don’t notice you been to a salon think you dyed your own hair.