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New Age Medical Spa, Laser & Hair Salon - Cambridge Location

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136 St Andrews St, Cambridge, Ontario, N1S 1M9, Canada

(519) 621-2242 www.newagehairsalonandspa.com

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Cassandra Vedder

May 29, 2018

I would not recommend if Customer Service is important to you. The manager/boss lady (?Bev) lied to me, telling me that a sale ends tomorrow to get me to by the laser package; which turns out is an ongoing deal. She also is frustrating to talk on the phone to because she always repeats the same questions and doesn't listen when you talk. She gave me false hope that the laser treatment was going to be more effective than it was, then tried to get me to buy a package for another year. There also was a few occasions where they didn't return my phone calls. In my last treatment, she left the ice packs on my laser Rx area... and forgot about me, I had to call the front desk from the back room to remind her I was there. I was very very frozen to say the least. On the bright side, Amber was absolutely amazing, she started a few months ago. She provides great care, customer service, is personable and is knowledgeable in her field. New Age is lucky to have her, but in my opinion, I doubt they value her and won't realize what they have until it's gone.

Lauren Hillier

Nov 11, 2017

I purchased the unlimited year hair removal package. I had to cancel one of my appointments and I tried to reschedule for another day and they wouldn't let me reschedule and told me to call back. Fast forward 1.5 months later- each time I call (once a week) they tell me to call back to reschedule because she doesn't have Access to appointment book. Now any results from hair removal has grown back completely. Online their hours say open till 5 I called at 4 and again she tells me to call back on Tuesday when they are open because apparently they are closed now don't have access to bookings. This is ridiculous. I don't spend $800 on laser to have bad customer service stop me from getting results. Update: Finally got my next appointment booked after leaving a message with the other location. My new appointment went perfectly we re-tested my area and upped the laser. This girl was very friendly and I felt she really did her beat to ensure that I can still get my results in the 6 months I left on my unlimited package. Keep in mind the unlimited package really isn't unlimited. Large areas need 6 weeks between sessions so you will be looking at only 8 sessions the entire year. A little more hopeful after today.

sabia arora

Jun 1, 2018

I go to Cambridge for my botox treatment. I live 2 hrs away from cambridge but its worth. I find Bev to be super accomodating and helpful. The fillers i got done are worth try. I will strongly recommend this spa to my family, friends and everyone. Good jobðŸ‘ðŸ»

Yasmeen Eloueitti

Feb 17, 2018

Bev is amazing! Definitely ask to speak to her when you come in or call. Sheâ€™s super friendly and personable and will always make sure you get the best packages thatâ€™s best suited for you and sheâ€™s great at rescheduling you for appointments, even if you call last minute! Very calming and comfortable atmosphere, I would definitely recommend this place to anyone!

Sanam Baharloo

Apr 14, 2018

Katrina did a really good job on my hair with tape in hair extention. Great work great quality !!! I have them for 4 months now .

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