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Mercedes Salon & Day Spa

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4.4 Google Review

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252 James St S, Hamilton, Ontario, L8P 3B5, Canada

(905) 525-4321 www.mercedessalonandspa.ca

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Rose Marie Martins (Rosieriviter)

Jun 9, 2022

I have called a couple of times to try to receive services the first time was in person when I physically went in to ask for a cut and style and asked who by? I said I didn’t care she went out of the room came back and said I’m sorry we don’t have any openings right now. Angered I walked out. Fast forward to today calendar asked if I could get an appointment for a cut for Saturday asked me with whom? And I replied it didn’t matter she placed me on hold came back and promptly stated no there is no availability and without even asking states and there no opening tomorrow either meaning Friday which I didn’t even ask about. There was no trying to see if another time suitable or anything for that Matter and said goodbye that is poor services

Rebecca Jen

Aug 10, 2019

Kayla is amazing hairstylist! I've seen her numerous times now and each visit she does an outstanding job! I got a balayage by her and I always get cuts and trims by her. I recommend her to all my friends. Not only was the hair cut and dye great but she is super friendly, and easy to talk to. My whole family goes to her because they love her work, she also does kids hair, which is great to be able to take my nieces for a hair cut while I go! I would definitely recommend! 10/10 customer service 10/10 hair stylist

Denise N

Dec 2, 2014

Over the last few years my husband has gotten me gift certificates for a spa day here. My very first one was amazing. The woman who did all my treatments was great at her job, I even got a glass of wine and lunch. I loved it so much that my husband got me another spa day. This time it wasn't as nice. It was very rushed. During my facial, I was left for almost a full hour, with the treatment on my face, as she went and tended to others. She said "did you want your eyebrows waxed?" I replied "Yes, it is part of the package I got!" I was provided with lunch. My third visit again was rushed! It was so rushed that when she applied all the creams for my facial, she did my manicure as I was laying there. When we got to the other room for her to apply the nail polish I had to ask her to fix my nails as they looked so bad. I was provided lunch. My last visit was the worst. The massage was great though! The girl knew what she was doing in that respect, but that was it. She butchered my nails and cuticles. I was flinching at times as she was cutting my cuticles away as she was cutting so deep. She did not file my nails neatly or straight. She filed them so a couple of them actually curved inwards, others were filed on an angle. I had to point them out and either she was too embarrassed to say "oh, sorry" or she really didn't notice, because it took a long time for her to see what I was referring too. Upon arrival, we were not offered lunch. I had to ask her if I was not getting lunch. She said I should be getting lunch and took my order. At one point she was even told by someone that she needed to hurry up. My very first visit was great, but it has never been the same. I told my husband not to get me anymore spa days from there as I fear to see what the next visit would be like!

Natalie Kelly

Aug 5, 2021

As a customer of Mercedes from many years ago I was thrilled to visit Mercedes Spa today. I moved back to the area and knew this was the place to go for excellent esthetics. I had a customized facial including a glycolic peel followed by a pedicure. Mercedes is quite frankly a legend in the Hamilton area. There is no facial like a Mercedes facial! I especially appreciate how clean and smooth my skin looks and feels after the pore extractions and high frequency. The massage is always something to look forward to as well. My pedicure was done by the very delightful Sonya as we bantered about our travel adventures. Mercedes Spa and Salon is an institution so if you are in need of some TLC for your mind, body and soul…..this is the place. Service excellent with attentive staff, excellent services and lovely products. Hair services also available.

Jennifer Hannah

Oct 2, 2021

Sonia, the esthetician, took great care of me upon my first entrance to the place. The ambience was less than tranquil and peaceful, yet enjoyed getting a Pedicure and Swedish massage.

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Opening Hours

Tue:9 am - 6 pm

Wed:9 am - 6 pm

Thu:9 am - 8 pm

Fri:9 am - 8 pm

Sat:9 am - 4 pm