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Bartlett Overhead Door Sales & Service Inc

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3.4 Google Review

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954 Brighton Rd, Tonawanda, New York, 14150, United States

(716) 835-7620 www.bartlettgaragedoorsofwny.com

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John Polka

Mar 6, 2019

I had used Bartlett Door without issue years ago for both service work and a new installation. So, when I recently had an issue with my keypad and remotes not working I called them for some expertise. In summary, both of my remotes and keypad would not work from anywhere except within the garage. I changed all batteries, cleared all codes and reprogrammed everything with no luck so I called Bartlett for assistance. Their tech came out and essentially performed the same steps noted above that I had completed, but never checked the range of the remotes (i.e. from outside the garage). I arrived home to the exact same situation I left. I did further research on my own and determined that the LED bulbs I put in the opener were jamming the RF signal. I simply removed them, replaced them with standard incandescent and everything worked fine. I contacted Bartlett about my dissatisfaction that I was charged $118 service call for an issue that was left unresolved, but they refused any refund. If the tech had come out and identified that the LED bulbs were the issue I would have had no issue with the service charge - THAT"S WHY I CALLED THEM! Poor technical assistance and worse customer service will leave me taking my business and recommendations elsewhere in the future.

sam battaglia

Jun 11, 2019

Highly recommend best Overhead Door service in Western New York ! Great customer service great installation always feel welcomed when entering the business these guys have a awesome passion for this ! Trusted by my family for years !

John H

Mar 20, 2019

Bartlett installed an uninsulated 9x7 door a few years ago. The steel is much thinner gauge than a Wayne or Cloplay, and subject to denting at the slightest impact (i.e. blown over trash tote). The paint has not held up as well as my 25 yr old Cloplay door. The install was good, but the door itself is substandard Chinese-grade.

Kathy Novo

Nov 6, 2017

The gentleman who came to service my overhead door was absolutely fabulous. He was on time. I believe he was done in less than an hour. He replaced both of my springs and I needed another remote. He was pleasant and professional. Thank-you. I would recommend Bartlett to all. Kathy

Tony Lamancusa

Sep 28, 2017

Bartlett Overhead Door Sales & Service is the best place to purchase a garage door. Staff is very helpful and will go through each step to match your needs & wants. We have used this company for numerous years.

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