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Pella Windows & Door

Pella Windows & Door

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3.1 Google Review
2020 Boul Saint Régis, Dorval, Québec, H9P 1H6, Canada
(514) 331-1055 www.pella.com
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Jul 2, 2019
They don't even deserve 1 star. Ordered a door in April and still waiting to know if I will ever get my door. Worst service and no courtesy to call back client. Will never buy or recommend this company to anyone again. I am an engineer who works in the field and will definitely spread the word to my contacts. Disastrous !!! No kidding everyone uses Marchand and Bourassa, they deserve their reputation.

May 1, 2019
I’ve been doing a year long renovation on my house filled with all the usual ups and downs. Dealing with this vendor has been the worst experience of the entire process. First they sold us the wrong product, secondly they would not come and install it— refused to even to book an appointment so we had our contractor go pick up the window and install it outselves. The other window/door we ordered at the same time has been now sitting in our house for over five months and they are telling us that they are “booked for the summer and can’t help us”. Buyer beware! Do not buy from this vendor. This is one of the worst experiences I’ve ever had buying anything.

Nov 29, 2018
Great product and team. Highly recommended.

Jun 14, 2018
Avoid this dealer! Terrible experience with the installation. Pella makes proven products but they are the victim of their own dealers. A door/window is only as good as its installation: replaced a door with a buzzer with no buzzer claiming that they never install buzzers and the installed door still does not close properly unless if you slam it shut! SO after spending near 5K I still have dis-functioning door missing the buzzer on top of that. Customer service is unresponsive and slow and cancels appointments 10 min before. Go with another dealer supplier.

Nov 15, 2018
Friendly, knowledgeable

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