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Pella Windows and Doors

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3.9 Google Review

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1440 Merivale Rd, Ottawa, Ontario, K2E 5P1, Canada

(613) 727-8080 pella.com

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EB River

Apr 17, 2019

REVIEW Never again. In July 2018, I signed a contract with Pella to replace several old inefficient windows and a patio door with new efficient ones because the room where they were was too cold in winter and too hot in summer. After a delay of about three months, the windows and patio door were installed at my home. With the onset of winter, the problems really started. The new windows and patio door appear to offer very poor insulation: all winter long, the room where they are installed was far too cold to be usable with temperatures falling to about 8 - 15 C (despite forced air heating). The glass and frames of the windows and patio door exhibited severe icing issues (despite maintaining a relative humidity of about 40%). All winter, the woodwork of the patio door and a half circle window were soaking wet from freeze thaw cycles and mold stains have started to appear. After repeated requests for corrective action and another delay of about 4 months, some weather stripping around the moving half of the patio door was replaced. Needless to say this does nothing to remedy the negligible insulation afforded by the glass in the windows and door. Not only have I wasted a lot of time trying to get these issues resolved but I have also spent more than $16K on Pella windows and doors that perform no better in winter than the old defunct windows and patio door that they replaced. After more than 5 months, all I have had from Pella are a series of denials and attempts to rationalize the problems. Subsequent (repeat) written requests to correct these issues have gone unanswered. Four photos are attached.

Sanchez Homes

May 3, 2019

We have worked with Pella on a few projects and they have always delivered on time coupled with a high level of customer service. The current project we are working with Pella is on a beautiful Heritage home. Colin has already invested countless hours in ensuring the windows will be accepted by the City of Ottawa Heritage Department.

Robert Gardecky

Jun 4, 2019

I visited the Pella showroom on Merivale Road with my wife on Friday, May 31st 2019. Received a lot of information from a very knowledgeable Showroom rep about the different windows available to us. We arranged for a home visit by one of Pella's consultants for Monday, June 3rd. The consultant (Collin Koorzen) was punctual and very pleasant to deal with. He quickly measured our windows and gave us various options and pricing. He gave us in-depth details on the windows and the warranties involved as well as the different payment options. I also liked that fact that at no time did I feel I was being pressured into anything. We were so pleased with terms that we had Pella do another additional window for us. I would highly recommend Pella Windows and Doors of Ottawa.

Joan Burman

Feb 13, 2019

We have dealt with Pella in the past for our front door and windows and were extremely pleased with the quality and service. When we needed to replace our storm door we did not shop around but went to the best. Colin Koorzen, Pella consultant braved a storm to visit our home and took time to explain the procedure. Very professional and pleasant and I would say another reason to shop Pella. Thanks for your detailed attention and quality of work.

Tivon Winston

Feb 20, 2019

After having the unfortunate experience of a strong windstorm ripping an upstairs window off it's hinges leaving a hole in my house where a window should be, I got in touch with a few companies to repair the window and ultimately went with Pella. My experience was great with them. A company rep named Ventura came to my house to inspect the damage and provide on site solutions and estimates. He was very professional and helpful making the whole process simple. Couldn't be happier with the window replacement. I recommend Pella for quality and efficient service.

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