Portes et Fenêtres Verdun

Just had our ancient back door replaced and we are delighted with the outcome! Philip Lecompte, the salesman at the branch in Kirkland, was super helpful to begin the process and the installation crew led by Cole Solarik was very professional, pleasant and did a beautiful job! Thank you, good people!

My experience with this company was just short of a nightmare. The worst experience you could have with a vendor is a awesome sales rep who is very attentive and helpful before you sign the turns 180 once you sign... and this is almost exactly what happened to us. We stuck through it and got the windows installed and decided we'd never use them again but what pushed me to write this review was when we asked for the necessary information to claim government rebates they couldn't provide it. Because if them I lost rebates for half by triplex! If you can, avoid them!

Unfortunately, I had to deal with a salesman who's more fluent in French by the name of Remi, we had a miscommunication couple of times. I dont get it, I've asked for an anglo speaker and they have sent me a French salesperson. All the estimations he sent me were in French. I felt he was frustrated by me because I was asking him to translate..He kept increasing his prices and I cant comprehend why the prices keep going up when I compare other companies who are offering me the same products (apple to apple). We are choosing standard color Black. His explainaition was that he chose Black designer and there's an extension. What the hell is that suppose to mean?!?! It seems like he's taking advantage of the fact I live in Westmount. You need to train your salespersons better if you want business with Westmount.. the westmount city had approved my permit. I'm not talking about the law of westmount city. Get your facts right

I do not recommend this company at all!! From the beginning there were only delays. When we signed the contract they told us all will be placed before the end of the year. Ofcourse this was just a sales talk to get us to sign with them and not the other company we had in mind. A couple of months later they finally came to instal the windows, as I went to check the windows I found that one if them was cracked. They finsished up and told me it would be replaced I a couple of days. Well, days became months!!! 2 times they came back to replace and finish up some details. First time around they did not have the enough to do the caulking and the window was wrong. Second time he had the products, but because they let you know last minute, the tenant was not home and could not take a day off again, so refused entrance. We called him and they promised to contact the tenant and make an appointment. 6 months later we are still waiting!!!! And on top of that when we called today they told us, because they don't have enough clients in Montreal they are not able to come and change the window. They do not want to come after 4 because of traffic. So, you pay a fortune for them to tell you well too bad, you'll just have to wait.!!! Do not do business with this company unless you want to wait for an installation for the rest of your life! The (horror) story continues! After emailing and calling they finally came to fix the problems.. or better supposedly, because when the technician came he didn't know what to do?? AND he didn't have the window that needed replacement for the 3rd time in a row. I mean, i can't take this company serious anymore. After finding out that the technician came empty handed, we called back and forth and they promised they would send the replacement window by taxi. When arrived it didn't fit.. did he come and notify me as the owner living downstairs? No. They just left with an appointment in another month taken with our tenants. Telling them "you know the problem of condensation in between the window (second problem) when it occurs again take a picture.." We paid a lot of money, and now they keep sending us no good technicians, wrong replacement parts and "advise" to take pictures of problems while he is standing right in front of the window that is not correctly sealed. I mean seriously!!! I am fed up. Worst company ever!!

We weren't sure originally when we went with these guys because we had seen two other companies and this one was the most affordable. Side note - one of the companies was Solarcan - who were charging more than 50% more for a similar product...when I tried to reach the salesman at Solarcan so he could explain the difference, he asked to see my estimate and then never got back to me. Seemed absolutely ridiculous to me... Anyway, in the end, we did not regret our choice. We have an old duplex in Cote des neiges with wooden cases on the inside that we wanted to keep. They made a plan so we could keep all the original work on the inside. It was installed on time, which was important for us because we were expecting a new baby a few weeks later. One of the installers even took time to give me advice on how to fix up the window frame above my door. The service was great and the windows look great. Only comment I would give the installers - please remove the stickers from the windows before leaving! The stickers are on the outside and are impossible to take off from the inside. That means we need to pull out a ladder to get to the second floor and remove them (We don't currently have a ladder...but we do have stickers on our windows...) Thank you!