BELFOR Property Restoration

Our insurance company recommended them as well when we're had a fire in the basement. Scott was the manager of the crew sent in. We voiced many concerns which were ignored. After we moved back in the house myself my wife, both kids and dog got sick. An inspection was completed by a third party and found smoke damage in the walls, vents and floors. We gave belfor another chance(pressures from insurance, which wad a big mistake) they sent the commercial crew in which fixed 90 % of the problems then they walked! Do your research before you go with the company insurance recommends! As lot of these stories sound very familiar as our items were also brought back dirty and had to be sent back twice!

Belfor was the company my insurance company assigned for our contents claim after our house fire in June. I was uneasy from the beginning as the reviews of a company sometimes speak volumes. I met with my project manager Dennis and his supervisor Ann, they were professional and pleasant so I felt alot better. Ann gave me a rough idea of what would be salvaged and cleaned and what would be an NR so I could start purchasing replacement items for my new home. I also found out they are able to reproduce any art that is damaged. I had a few pieces in my home that belonged to my late mother that are very sentimental. Overall the first meeting was great. After a week, I had gone to the house to collect some items they were not allowed to touch(bb gun, medications etc). I met the team working at my house. They seemed friendly enough. I returned back to the house later that week for an update around 4pm after work and to my surprise no one was there - I was told the team was supposed to be there until 5pm Monday to Friday. No big deal, I let myself in to look around at the progress and that's when I noticed 2 things that did not sit well with me. 1) MY HOUSE WAS UNLOCKED ON A FRIDAY. With majority of my belongings still in the house!! With no neighbors on either side, no neighbors behind, my house wasnt even being watched! It would have been unlocked all weekend if I did not stop by... 2) They were playing with my scrapbooking stamps.. unprofessional to say the least. They are supposed to be packing our stuff not playing with it. I placed their "art" at the front door so they knew I saw it and locked up. I called Dennis to let him know the house was unlocked and he basically said they are humans and make mistakes. Fair enough. Time rolls on and Dennis and I do a walk through to ensure they grabbed everything.. they missed a container of belongings and again the house was unlocked. Twice?! Thankfully most of my stuff was gone. However not securing the building puts his team at risk for people entering and sleeping in the structure. Fast forward a month..they were amazing at getting my belongings cleaned and brought back to me.. except that they lost a crate so my house was coming in 2 shipments now. I was understanding. For the most part belongings were packed well and only a few items damaged due to poor packing which they compensated after I had asked and followed up for around a month. They tried to say they would NR the items so insurance would pay, but I said no that's not due to the fire it's due to poor packing... But this is when they started ignoring my emails, phone calls etc. I didnt know I was getting stuff returned to me from page the cleaner and glenora gallery.. I was home thankfully. The only way I would get a reply from Dennis is when I Cc'd my insurance adjuster in on emails. So overall, they do their job well.. but be annoyingly diligent on following up or you may never know what's happening. This is my life and they treated me with a lack of respect at the end of the process.. even after I was understanding of all their mistakes. It's a stressful situation to lose our home from a negligent neighbor but I was very understanding of everything, relatively patient when I was stressed to the max. The biggest thing they should improve on is communicating with their clients. We paid over 30k to have them go in our home. I would never want their job as it's hard, but it's also not hard to lock 2 doors in a duplex and reply to emails.

I got a flood this summer. I called Belfor and they cleaned and dried everything. Great service!

Progressive Home Warranty contracted them to make repairs on my home. I was told to sign a sheet saying they couldn’t work on my house until I gave them authorization to work. On that sheet it says I will pay anything over the estimate. I clarified with him that I had not recieved any estimate. He said that was fine because they only do what home warranty will cover and work with them all the time. The money would be handled by Progressive Home Warranty. They hired a 3rd party contractor who in turn hired a contractor to complete the work. No one told me anything about cost or clarified if anything they were doing would cost me anything. Once all the work was complete, I was not satisfied, yet they sent me a $6000 bill because they said Home warranty wouldn’t cover that amount...I had a different contact at the beginning of the process then I ended up with Cody. He didn’t even look into it. He just said previous guy must have misinformed me and that I owed them $6000. DO NOT USE THIS COMPANY! Looking back on the experience, I should have read the reviews here on google beforehand and asked Progressive Home Warranty to find someone else...

When I went to this facility I wasn't sure exactly what to expect. What I did find when I went inside was a highly organized clean and crisp environment. The staff are always professional and welcoming and on top of that they provide training for people in the field as well. One of the more impressive fixtures in the facility were permanent mini-house set up for training purposes for those that are in the insurance industry. It represented the situations one encounters in the field regularly. Belfor has presented itself well in this circumstance, and dealing with them to date has never been an issue of any form whatsoever and the customer service rendered has always been exemplary. I would have no issue using or recommending Belfor to others.