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ServiceMaster Restore of Vancouver

ServiceMaster Restore of Vancouver

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2.6 Google Review
7978 N Fraser Way #Unit #1, Burnaby, British Columbia, V5J 0C7, Canada
(604) 330-0290 svmvancouver.ca
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May 1, 2019
I find it interesting that the reviews of this company are either a 1 or a 5. Rather odd, don't you think? Both ends of the service performance spectrum? Speaks to the unreliability of the restoration service or perhaps poor project management of ServiceMaster Restore's contracts. I suspect the lower dollar value restorations receive less priority than the higher dollar ones. I understand that it is business. However, this doesn't fit with what I experience as "best practices." I have been extremely disappointed in the service I have experienced. We had a sewage flood New Years Eve 2018 and to date (May 1, 2019) or four months later, the only thing completed is the removal/restoration of drywall and the shower surround. The space, which is a bathroom and family room with a side kitchenette, has been highly used by my family in the past and after 4 months continues to remain completely non-functional. The few workers that have been involved in the completion of the construction so far have been fabulous. I have no complaints with them at all. But that represents only 6 work days out of 120 days that have lapsed so far since the flood. My complaints are with the project manager and the individuals who report to him. Clearly the commitment to equality of customer service for all contracts, whether large or small, is questionable. Very disappointed.

Feb 28, 2019
This is the sample of a dysfunctional company with low performance. It is a good opportunity for the guys who are interested to know about low productivity. They actually are not process oriented, but are just job task oriented.everybody does his own job regardless of affecting other tasks. For this kind of business, profesional project control management is crucial, which is not available there.

Aug 17, 2018
Had a fire in our house and Service Master took very good care of us. The project manager explained the whole process and kept us up to date throughout the restoration of our home. I hope we never have to go through something like this again. If we do, I won’t hesitate to call Service Master

Apr 15, 2019
If you want your project takes for ever hire them . So unprofessional and slow that you won’t imagine.

Dec 15, 2017
I called this company during an emergency involving a sewer back up at our property. Right from the start, they were very responsive. The project manager, Brad, came soon after and assessed all that needed to be done. Throughout the entire project, he was highly responsive, keeping us informed of progress and next steps, and answering my emails within the same day. All the ServiceMaster employees who came were also punctual, professional, courteous, and caring. You could see everyone went the extra mile to make sure all was done.We can't praise them enough! The contractors they sent were also very good.

INDUSTRY BLOGS

Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious methods...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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