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SERVPRO of Guelph

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3.9 Google Review

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558 Massey Rd #2, Guelph, Ontario, N1K 1B4, Canada

(519) 837-8787 www.servproguelph.com

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Refresh Reviews 3.9

Rick Richards

Feb 13, 2018

Had a basement full of water when I woke up and called them around 5:30 AM. One of the owners got here in like 30 minutes and took the toilet off to let the water escape. The crew showed up about 45 minutes later and took care of everything else. They were very polite and professional. Love servpro

Christine Mcgarrell

Sep 13, 2017

With the flooding in Windsor of over 6000 homes the restoration companies were overloaded. You serviced over 100 homes mine included and I appreciate the quick and professional service. As a individual in customer service I give what I expect to receive....every person that came into my home was genuinely concerned and sympathetic to our family. The fact the owner of this serv pro came to my house as well is beyond the call of duty. Thank you to all of you!!! Christine and family

Zack Ditner

Aug 17, 2017

Our business flooded in the spring. Serv pro was there within 50 minutes and were in contact with us 24/7 weekends evenings days whatever we needed to work with us and help our business through this absolute disaster of nature. They have very hard working crews and really went the extra mile to make sure all affected areas were remediated properly and extensively using state of the art equipment to detect moisture and mould that could not be seen by the naked eye. Both owners of the company came by to make sure the work was done and everything was satisfactory. I'd send them to my own mothers house in a heart beat.

Barb McColl

Jan 9, 2018

Four phone calls to have someone assess the mould issue in my basement. When a representative (Keith) finally kept the appointment scheduled, he down played the entire situation. I have yet to receive a quote, it's been more than a month. Very disappointed with the service and lack of respect.

TYDEZORMO

Mar 14, 2017

WORST restoration company ever. I only gave them one star because Google wouldn't let me give them ZERO. My basement flooded, and they came to collect thousands of dollars worth of furniture and electronics to assess the damage, and they were rude, unsympathetic, and had no regard for the condition of my furniture. When they arrived, one of the guys actually said, "I don't even know what we're doing here," before attempting to take my very expensive belongings. They were unknowledgeable and had no idea of the situation, and made no effort to protect the condition of my stuff. They carelessly packed my delicate, glass furniture into a steel van, that was filled with boxes and 2x4's. They wouldn't lift my couch because they said it was "too heavy" before even trying to lift it. I asked them where they would be taking my stuff and they didn't have an answer for me. They were SO RUDE and careless that I made them unpack my stuff, and leave it, and am going with a different restoration company. As if my basement flooding and all my stuff being wrecked wasn't a terrible enough situation, I had to deal with these terrible, rude, inconsiderate, unknowledgeable people who would have broken my stuff even more had I let them take it. WORST CREW EVER. WORST CUSTOMER SERVICE EVER.

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