ServiceMaster Restore of Aurora-Newmarket

Carefully consider whether you want to use this company! I had a major flood in my house and Service Master Restore was sent by my insurance company. The lead person for the team that came to my home didn't come until the next day because it was "too late now" and his "workers won't come at this time", leaving me to deal with the 2 inches of water on the flood by myself. I opened the claim at 8:30 pm and was told that I would receive a call from a contractor who would help clean up in about half an hour. I didn't get the call until 10:30 pm, when I was told it was too late for anybody to come. Throughout the entire process, there was only anxiety, frustration and anger. These were my biggest issues: -there were things that were water-damaged, like parts of the hardwood floor and ceiling where water was actually dripping down, which we had to argue about because Service Master Restore didn't want to remove it -many contents were removed from the house, and I assumed (stupidly) they were keeping track and being thorough: many things that were disposed of didn't make their list at all (keep track yourself!), there were things from their initial list that didn't make it on the report to my insurance company. Now that things are said and done with my insurance company, I am left wondering what else has been missed? -contents were removed that didn't need to be (only water-damaged contents should have been removed . . . much more in my home was - and wasn't listed) -contents in my home were broken by the Service Master Restore team: it was brought to my attention, but nothing was done about it until I inquired . . . and then I was chasing the person for over a month -while cleaning my basement, I realized that cans of ginger ale from my cold celler were taken, opened, consumed and just left there (for me to clean up afterwards) In all, during this extremely stressful time, it actually wasn't my insurance adjuster that caused stress, it was having to deal with this company. If dealing with insurance, you have a right to say that you want to hire your own company, who will hopefully have your best interest at heart, not their own or the insurance company, whom, I'm sure, you already spend too much money paying into for insurance.