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SERVPRO of South-East Monroe County

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4.2 Google Review

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60 N Lincoln Rd, East Rochester, New York, 14445, United States

(585) 641-0040 servprosoutheastmonroecounty.com

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Michele Warner

May 15, 2018

Very happy with Servpro after fire clean up. The techs they sent were friendly, helpful and efficient. The clean up was done in 3 days which we thought was fast considering it was the whole upper floor and they cleaned everything. Rooms without fire damaged were organized and deep cleaned and looked better than when we left! Rooms with fire damage were also left surprisingly clean and they salvaged/cleaned anything they could. We felt completely comfortable with them in our home which is important. We would recommend them to anyone for clean up needs.

Rod C.

May 30, 2018

Terrible customer service and terrible attitudes. I wish I had listened to my adjuster and gone a different way. Listen to your insurance adjusters and don't feel pressured to use scam artists like this company. I gave them one star because I had to. POOR POOR POOR COMPANY. Their staff even talked about how terrible they get treated. They don't even use their own people most of the time. I will never use this company again and urge each of you reading this to look elsewhere.

Steve R.

Oct 20, 2017

ServPro was recommended to me by a friend who was VP of a local college that used their services successfully. I had water damage to a finished basement. ServPro professionally handled all matters related to prompt, full and proper remediation. The crew was professional and conscientious. I really appreciated that the owner himself came to do a final walk-through inspection and customer satisfaction check-in. It was discovered that couple matters required some additional attention and this was handled in the same prompt and pleasant fashion as the rest of the interaction. I would definitely hire ServPro again.

Tricia Trocano

Apr 21, 2017

I have called SERVPRO to my house numerous times. I have always received prompt and courteous service. The staff was very patient with all my questions and concerns. They have turned many stressful situations into a positive outcome. Thank you SERVPRO!

Dianne Kober

Apr 28, 2017

We couldn't be more satisfied! We recently had a sump pump failure the day before we were leaving for vacation. We called Servpro after work hours on a Friday night in a panic. They helped connect us to a plumber who replaced the pump and at the same time, their manager and an employee came over and immediately started the clean-up of our finished basement. Within a couple of hours they had prepared the site and setup all the drying equipment. We were able to leave for our vacation with peace of mind that we were in good hands. Our finished basement has now returned to the condition it was before the flooding. We are very impressed with the level of service we received from this Servpro branch and wouldn't hesitate to use them again if need be.

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