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3.6 Google Review
855 El Camino Real #125, Palo Alto, California, 94301, United States
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Refresh Reviews 3.6


Apr 7, 2019
I made an appointment for my son's first haircut, at our arrival they made us wait 30 minutes, they called us to fill a form and wait another 10. The salon was empty. On top of that we were yelled at, by a woman with a crystal eye, when I asked why I had to wait so much having an appointment in an empty establishment. She also yelled at the person at the front desk who was new. The haircut came out fine, the person who actually did it was fast and nice. Many parents ask me where my son had his first haircut since they are also experiencing their "firsts". I always tell them not to come here.

May 11, 2019
Worst hairdresser ever. Waited for hours. Never come here if you don’t want to wait for hours and deal with a rude lady like Maria. My son and my wife came back home so sad. She made them wait for so long and didn’t cut his hair after all and she wasn’t nice

May 12, 2019
I've had a topsy-turvy relationship with this business. The first time I went there I was the second person in the establishment and seventh person to get a haircut for my son. I waited two hours. By the time we were ready my son was ready for his nap and uncooperative. I was told about the waiting list and withheld rating this place. The next time I came in, was when the business opened. I was second on the list, but because people weren't served the day before, as they came in they got in front of us in line. We went fourth. The next time, we signed up on the list and we're number four. 3 1/2 hours later we were number two, we were too close to nap time again so I called them. I asked them if we could not be taken off the list and be next in queue when he awoke at roughly 4:30. They said yes. We arrived at 4:25, but we were taken off of the list. The single hair stylist who works there said it was a system issue that we were dropped and that we would then have to sit and wait. She took 3 more people before we asked what was going on, and clearly she is overworked and understaffed and she needs help. She was taking people from yesterday and the day before who she couldn't get to. There is no way that a corporate establishment should leave this business open running at such a deficiency that it requires people to leave negative reviews regularly. We understand that one of stylists is on maternity leave, but things have not gotten better and so we are taking our business elsewhere. We really can't trust their system to get service. And our children have finite timelines during the day, and as parents we want to feel respected.

Apr 15, 2019
Maria was so sweet with my son. She was quick and knew the tricks to keep him sitting, happy and still :) Haircut looked great.

Mar 27, 2019
It was my first visit for with my toddler haircut and I was been told I can't use my $10 off coupon coz infant charges are $29 so they need to charge me $34 to use that coupon. I just don't think that is fair coz I have a toddler with me I can't use the coupon. I wish I could speak to the authority to make this more feasible to get more happy customers visiting them. It's just not worth it.

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm Today
Thu:10 am - 6 pm
Fri:10 am - 6 pm
Sat:9 am - 5 pm

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