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Supercuts

Supercuts

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2.6 Google Review
350 El Cerrito Rd, El Cerrito, California, 94530, United States
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Refresh Reviews 2.6


Feb 11, 2018
If I were you I would find elsewhere to go and spend your money. While I'm sure there maybe some stylists who work in this location who may very well be talented people the customer service is way under par. It's odd how dismissive a person can be in one breath yet be apologetic in the next. Save insincere vacant apologies, and instead do us all a favor and give extra incentives to those who get it right and promote a culture of warmth and courtesy. Although I'm guessing if I had presented with different needs I would have experienced another side to the crabby sourpuss who made sure to shake her head at me as soon as I walked in and made eye contact. Imagine my surprise as she exclaimed "we're closed at 5." I knew it wasn't yet five and there were TWO silken haired customers waiting...SO?!?!!?? I'm no stranger to supercuts( not this particular location) and just remembered the fact that most stop accepting walk ins 15 minutes before closing... However this wasn't what either crows' present were squawking about and repeating. Neither of them exhibiting behaviors close to professionalism. It takes true skill, talent and TIME to cut my precious coily,kinky hair so I get it. However I guess the two on duty 2/11/2018 aren't interested in professional, clear specific communication. I'll continue to walk by when I visit El Cerrito plaza shopping in Trader Joe's, Ross etc, instead of venturing in, and continue to rock with my barber. I'm sure I'll find the perfect place to dye my fro.

Jan 13, 2018
4 stars for Vivian. She is always on time and kind, corporate ruins it by forcing appointment times. Liked being able to go in and get out. Corporate Alene’s to provide them with a store refresher. Nice people who deserve more.

Mar 4, 2018
Not so super. Acts like a private salon, its a supercuts, man.

Nov 13, 2017
Worst experience ever! I came here few months ago right after work. I needed a haircut badly and mainly told the lady to cut as much off as long as the splint ends were gone. Well, not only did I waste time waiting for my turn while my family hung around the plaza, spent money for the cut&tip. End result, couldnt really see the work she had done since hair was still wet. As it dried off and got home I looked at the mirror still noticed splint ends and a poor hair cut. I kept my receipt since I intended to complain and ask for refund but with my busy schedule as a Mother of 3 with a full time job I had no time. I don't understand why they even have these shops open for business if all they do is rush to cut your hair, take your money! I will never go here again.

Jan 24, 2016
I've been going here from time to time for years. There is often new staff but I've always found them competent, professional and friendly. The price is very affordable.

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm Open Today
Fri:9 am - 8 pm
Sat:9 am - 7 pm

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