Current Salon & Color Bar by Nese

I was referred to Britney Wassels by a friend of mine and I am so glad that I took her advice! Britney is FANTASTIC! Since having three kids and just getting older, I felt like my hair had changed so much and I just could not get it to curl like it had in the past. After years of frustration with this, I was determined to get my curls back and took my friend's advice to give Britney a try and it was the BEST decision I ever made! At my first appointment with Britney, we talked about what I was hoping to do (get my curls back) and my "hair care" routine. Britney quickly understood what I wanted and just as quickly and easily, made it happen! It was AMAZING! My curls are back and looking great and I could not be happier! She is AWESOME and I will never go anywhere else!

After having a little problem for making an appointment, I'm glad that I chose this salon. The manager called me and I explained my problem. He assured me that he is going to take care of that. Also, Nese ( the owner) is very nice, friendly, and professional. She personally supervised on my work and wanted to make sure that I am happy with the result. I highly recommend this salon. I already made another appointment. 🙂

Had a fantastic time working with Natasha and she made my hair look beautiful again.

Great staff! Super friendly front desk! Always a great time when ever I come in!

I received a perm in May 2019 at Current Salon & Color. I showed my stylist photos of long permed hair during my consultation and the day of my appointment. He explained that it was safe to do a perm to bleached hair, although it would damage it more and dry it out. I asked him if my hair would be just like the hair in the photos or at least very similar. He confirmed that it would. I also added that I, “hate the wet, crunchy, crispy look more than anything, and as long as it looked nothing like that it should be good.” He laughed and agreed. Once my hair was permed and styled, it looked crispy and only had a slight wave to it, with the exception of very curly bangs. I had read that perms can take 24-48 hours for the curls to fully activate, and since it was still damp I hoped that once I gave the perm time to dry and activate, I would have my desired look. However, once I went home and waited a couple of hours, I realized that my hair was only starting to look worse and worse. I called Current Salon with my concerns, and was told by the receptionist that I would receive a call that evening from my stylist. I never received a call, so I called shortly after they closed at 8:15 PM. The receptionist answered and promised that I would receive a call in the morning. The morning of May 23rd, 2019, I waited until 40 minutes after Current opened and called. I spoke with the same receptionist. I told her that I would like to request a refund because my hair looked irreparably damaged and crunchy, with only odd kinks in it. I asked her if I could send her pictures of my hair so that my stylist and the manager/owner could see it and call me back as soon as possible. She said yes, provided me with an email address, and said that that I would receive a call back sometime just after 2:00 PM, when the owner/manager arrived. I sent the email but I never received a confirmation of receipt of the email. 2:00 PM came and went, so I called back later in the day around 6:00 PM, but no one answered. I called again the morning of May 24th, 2019, around 9:30 AM and spoke with a different receptionist. I told her that I needed to speak with a manager or the owner right away, and she said that they were not there and that she would have them call me. At this point I lost my patience and said, “I have been told the exact same thing 3 times now. Are you just saying this to say it or is something actually going to happen? At this point the only thing more disappointing than my botched perm is the customer service I have received… or lack thereof.” She told me that she was not just saying things for the sake of saying them, and that she would call the manager right now with me on hold if I wished. I asked her to do just that. She put me on hold and called the manager. The receptionist got back on and said she could not get ahold of the manager, but expected him to call back quickly and she would call me when she got ahold of him. She called back 15 minutes later and said that I could expect to hear from Ryan in the morning or early afternoon. Around noon on May 24th, 2019, I received a call from Ryan, the manager/owner. When he called, he did not ask how I was, and was immediately on the defensive. He told me that he thought I was "really reaching" to ask for a full refund and told me my “approach was all wrong”. I asked him if he saw my photos and surely he did not think my botched hair was to his salon’s standards. He ignored me and said he "was going to offer an $80.00 conditioning service to help restore the hair for free," but no longer was because of me telling his stylist that they have the worst customer service. I told him that I never said that (I didn't, I said that the only thing more disappointing than my perm was the customer service), and then raised his voice and said that he and his wife were off yesterday and that my complaint of poor customer service was inaccurate due to me only having to wait a couple of days... (review continued in photos)