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Ulta Beauty

Ulta Beauty

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3.2 Google Review
641 E Boughton Rd #100, Bolingbrook, Illinois, 60440, United States
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Refresh Reviews 3.2


Jan 29, 2018
I came in to this Ulta a few times to get my brows done. I could only get appointments with Ashley. I cannot even begin to describe how unprofessional she was. The first time I went there, I got there while she was on her lunch break, so I thought it wasn't a big deal. When she came in, she asked me to sit down while she finished her lunch. No big deal, right? She came back, asked me to sit at a different station, then disappeared again for another 20 minutes. Came back asked me to switch stations again, then finally started working on my brows. I asked her to make them thinner than what they were and make more of a curve. she refused saying it wouldn't fit my face. I figured she knew what she was talking about since she has a license and everything, so I let her do what she felt was appropriate. Guess what? I was sitting there for an hour letting her wax my brows and when she finished, they looked exactly the same! What she was waxing for that hour, I don't know. I thought she might have been having an off day so i didnt get mad. So I went to a different place to get them done how I wanted. I came in again the next month (Its the closest one to my house) and she did the exact same thing. Made me wait another half hour at the station, moved me, disappeared again, for 20 minutes Didn't do my brows right. So I decided not to get my brows done there anymore. Maybe I'm missing something, but at other Ultas, I'm seated at the Brow bar right away, and they begin working right away, and DO MY BROWS HOW I WANT. TL;DR Ashley at the Brow bar is incredibly unprofessional! And rude!

Dec 2, 2017
Racists. Point blank period!! Today was my first time comimg there and there was a very sweet girl with purple hair that helped us get the product we were looking for. The other employees were rude Ignored us asking for help until she came along. A 15 min trip turned into an hour. I thought i was in a scene from the movie GET OUT! I expressed my concerns to the manager she was kind and did give us great discounts and free samples but nobody should ever be treated like that. The blond at the front she was the worse out of several!! I don't feel comfortable going to the store again. I gave 3 stars because of the wonderful girl with the purple hair and all the savings received from manager. The pretty girl with the purple hair.

Oct 1, 2017
Ed was very helpful in helping me find a new eyeliner since Ulta does not carry the tatto liner I usually use. I have had sensitivities to eye liners and mascaras in the past so he showed me some hypoallergenic options and when I asked after a mascara he showed me the one he uses. Both were exactly what I was looking for to replace what I usually use. He was very friendly and inviting. Looks like I'm going to Ulta not Sephora from now on.

Dec 27, 2017
Horrible. I spent a lot of time picking things out for myself only to not be able to use the 2 $50 gift cards I had. They had no explanation as to why I couldn’t use them. I had to get a babysitter to come to the store and I left empty handed because they were completely incompetent and couldn’t help me.

Feb 27, 2018
I was in ULTA today. Horrible customer service. Lost me as a customer.

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Mon:10 am - 9 pm
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Thu:10 am - 9 pm
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