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Kingsway Oral & Maxillofacial Surgery

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5.0 2 reviews

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14310 111 Ave NW #Suite 107E, Edmonton, Alberta, T5M 3Z7, Canada

(780) 454-6565 www.kingswayos.com

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Reviews

Karyn Papadatos

Apr 26, 2022

One day YOU may need urgent care...

I saw Dr. Lung six years ago with a severe case of osteomyelitis in my jaw. He took me in for a thorough debridement of the site and set the course for healing with daily IV treatments and strong antibiotics. The pain I prior to that is astounding. Fast forward six years later, I've moved to Calgary, it's COVID time, and I sense a familiar pain. Excruciating pain. Where other dentists and endodontists missed the cause, Dr. Lung caught it and treated it with compassion & expertise. I drove from Calgary to Edmonton just to see him. I knew he would treat me as it was an emergency. Yes, I had to wait a few hours, as he had 5 emergencies that day. But HE SAW ME and operated that day. Why is this amazing? Because in Calgary, they all had a minimum of a 3 mth wait to see me just for a consult. My face was swelling by the hour. I would not be alive if I had to wait 3 mths. Thankful for a triage system. Thankful for people with compassion and those who had to wait. I am alive.

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Heather D

Aug 7, 2021

Excellent service

I rarely take the time to write a review but this was a pleasant experience. Professional staff at front desk and excellent customer service with the surgical staff. Dr Kevin Lung is an expert in his field and handled the removal of my four wisdom teeth. My case was challenging and the instructions given were clear and I understood what I needed to do to assist in healing well "didn't have to hear twice". Doing everything they told me to do. I did have to wait a longer time than expected to get in to do surgery but didn't even matter when service was complete. Very happy with this experience

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Warren Murphy

Jun 23, 2019

You can count me as another one who is surprised to see all of these negative reviews. You're already being put under - how much more hand-holding do you need?! Anyway, I was referred here to have my final two wisdom teeth removed. Dr Robinson was my surgeon and he is probably the most experienced and qualified oral surgeon in Edmonton. He knows what he's doing and I felt totally confident having him remove those last two teeth. They use all of the latest technology, Dr Robinson showed me my 3d x-rays and explained clearly what he was going to do. All staff - from front desk to nurses to anesthesiologist were friendly and competent. I was greeted immediately upon my arrival by the front desk staff and they promptly started the process of my surgery. They do warn you ahead of time you'll likely be at their facility for 3-4 hours as it is a very busy specialist office with the possibility of emergency situations. It turned out I was there for exactly three hours - I did both my consultation and surgery on the same day. Not bad at all. It's been a month since my surgery and I'm healing up nicely. In fact, I barely had any pain other than some jaw pain for the first week which was easily controlled with painkillers. Their fees are also very reasonable - I only had a small amount remaining after my insurance paid. Highly recommended for anybody needing oral surgery.

Asif Jawed Bawany

Jul 23, 2019

Overall the experience was good, the staff is very helpful. I am giving it 2 stars because I found them very expensive. I was charged $250 for a 5 minute consulting where south gate Oral surgery was charging $125 for the same. I decided to go with Kingsway because I wanted an earlier date. Following was mentioned by my insurance company. "The dental charges exceed the provincial fee guide specified".

Sandy Pous

May 14, 2019

Worst experience ever!!! We were asked to be there at 10:45 am sharp. For starters, I wasnâ€™t pleased to see a big waiting room with 8 front desk girls and 25+ people waiting. Looked more like a government facility than a medical clinic. Not a very personal/human treatment, we were there for an â€˜in-seriesâ€™ procedure, we felt just another number. After 2:30 hrs, my daughter got admitted around 1:00 pm. One hour later, they tell me sheâ€™s ready to be picked up at the back of the building. I drove there and I was asked to get inside a room to find her still connected to the IV, her mouth bleeding profusely, looking scared and half conscious... She was asked to drink some Ginger Ale and swallow a pill, but obviously she canâ€™t as her lips are still under the effect of the anesthesia. Sheâ€™s frustrated and uncomfortable. Nobody there to help her! She was supposed to wipe the blood off her face by herself! If this image wasnâ€™t pleasant enough, there are -in the same room- 4 other people with the same situation!... blood everywhere, people spitting, burping and gagging... This place looks more like a butcher shop than a clinic!!! No human treatment, no patience, they wanted us out of there asap. I know they donâ€™t care as thereâ€™s not a single reply for any review here... but just a piece of advice: - Treat people as humans, not like a number, - Donâ€™t have people waiting 2:30 hrs for an pre-scheduled procedure, my time is as valuable as yours, - Donâ€™t release a patient till they are fully ready to go, - Family members are NOT trained to finish your work, - Allow some privacy for patients and family... who wants to see someone else bleeding, burping and puking???... Too bad I didnâ€™t read the reviews before... I fully trusted my dentistâ€™s referral.

Jaclyn Hedges

Jul 19, 2019

Absolutely wonderful, friendly, highly knowledgeable staff work here! They take very good care of you :) Thanks guys!

M Lew19

Apr 10, 2019

From start to finish Dr. Forrest and his staff was excellent. I went into it with a bit of anxiety, like I do with every new encounter. They treated me and my family with respect. They where patient. Addressed any concerns I had. The anesthesiologist was funny and very personable. Once I got down there I was told it could be up to 4-5 hrs. In total I was there for just over 3 hrs. After surgery when I was coming to they where very hands on as I was shaking like a leaf from the sedation. The after care nurses took time to explain everything to us after. Very informative, supportive. I am on hr 26 after extraction, and I am in no pain. Easily controlled by ibuprofen when it does get a little tender. I had a massive lower jaw encased wisdom tooth. Whole surgery took 25 mins. Considering the experience one of the smoothest things I've gone through medically. To be honest I have had harder, and longer experiences going through drive in oil changes places, then having this done here. Highly recommended. Everyone there does their job to a T, and felt very lucky to be in such good hands during an anxious experience. Now if I could only eat something solid....

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Tue:8 am - 4:30 pm

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