This is the worst company and customer service ever. We were running 5 mins late in order to find parking so we called to inform and it reached their corporate line instead of the actual location. Upon arriving, Sally said you guys are late so we can reschedule 2 hours late and when we said that doesn’t work for our schedule she said there will be a no show fee of $20 per person and there were 3 of us. So we said that it is ridiculous because we tried calling and informing 3 times and you cannot state that as a no show. She took down our number and said we will call you after speaking to my manager in 48 hours. So we called the corporate line to see if they can waive it and spoke to JB who repeated the No show policy like 5 times and then said that we will transfer this request to our customer solutions who will get back to us in 48 hours. Both JB and Sally were extremely rude and not understanding and Drybar where we have been loyal customers definitely lost our business. Let’s see what they have to say in the 48 hours but definitely does not sound promising.
