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Ulta Beauty

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4.0 Google Review

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13540 Hoover Creek Blvd #100, Charlotte, North Carolina, 28273, United States

(704) 583-0660 www.ulta.com/stores/charlotte-nc-761

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Refresh Reviews 4.0

Tamika Rivera

Feb 26, 2018

On Saturday, I went in to this location and was helped by a woman I'm going to call her T. She was helpful but over zealous in her attempts to find a full coverage foundation for me. Fast forward, the store is out if stock, try to order it up front the cashier she is clueless and T disappears. Then T reappears and stated the store in South Park has the foundation and she would bring it the Steele Creek store for me to pick it up. I have not heard from T since. I called the store today, they offered no apology, no recourse nothing. I was told, ma'am you are just going to have to go to South Park....I spent hundreds of dollars on Saturday. I will never go to the store again. Customer Service is everything to me and this store and staff lack professionalism and customer service.

Renee Matthews

Feb 3, 2018

This is a great place to find products that aren't typically available to the general public. The pro here is that you don't have to have a salon license to buy shop here. Cons would definitely be prices are high and the store seems a little unorganized or at least poorly identified different beauty sections.

Omar A.

Mar 1, 2018

Very nice store with great prices. Nice cologne selection for us men.

Jeanny Thorson

Dec 20, 2017

This visit was ok. I don't go often. This visit the cashier motioned to the cashier next to her (while she thought I was not looking) to look at me or at least in my direction. I was at the last register so no one was behind me. I just happen to glance up to see it go down between the two and their expression. On top of that the cashier seemed uninterested in doing her job. I get it! This time of year! It can be crazy, but I have worked in customer service for 22 years and it seems ppl don't understand how to be professional anymore. It might have been innocent, but the situation was easy to read in a negative way.

Julie Chambers

Dec 16, 2017

I will never waste my time at the Brow Bar with Emily. Or maybe I should say she shouldn't waste her time. She couldn't Even do my brows she was going to pass out as she said several times. Her manager told me to come in due to the fact that she had no food. I guess it was my fault she couldn't eat breakfast. All I can say is she was a major DRAMA Queen and they lost me as a customer do to the way she talked about her manager to me and how her manager should of NEVER told me to come in...well Emily at the Brow Benefit you don't have to worry about me or anyone I know ever wasting your time you can eat and eat. Since you said "I'm so shaky and I'm gonna pass out" but when she wasn't even at her station when I got there to get my brows done she was back with at least 4 more girls just a talking away. Not even sitting so why wasn't she passed out then?????????? So unprofessional and childish. Drama, Drama!!! Please don't waste your time with her....you won't get anything but a huge waste of time! Need I say more???? If I could give a zero for a score I would, but they knew better than to do that so many zeros the place would close down!!!

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm Open Today

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm