I've been getting the same chemical treatment (same company and products... brand and all) for three years now and I've never been so dissatisfied with my service. First, the beautician was late to her shift. I was told that my simple treatment and blow dry should have me out by 1pm so I could make it to my student's graduation. No apology was given for her being late. The hour I was told it would take ended up taking two. She made me sign that I'd pay at the end...as if she could tell would complain? None of the other five customers I watched sit in other chairs had to sign anything before their service. When I told her what she needed to do with my hair for it to come out decent, she questioned me and insisted on doing it her way as if I hadn't told her that I know my hair (I know what have worked and hadn't worked from past beauticians). I told the beautician that I'm tender headed and she'd need to be gentle with me. A tear literally rolled down my face from her constantly beating my head with the brush during every stroke. Not only did I cry from her being so rough, she dripped product on me twice, no apologies. She spoke no more than five sentences to me the entire time I was in her chair. She burned my face with the chemicals, no apologies...she just gave me burn cream after I had to ask for something to help with the burn. She told me thank you for coming in as if she was being forced to speak to me and reading from a manual. I'm beating myself up that I still tipped her after all of that. I'm still going to return because I know that this is unusual service and I usually leave happy... I'm just asking to not sit in Shay's chair...anyone but her.
