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Bella Donna Hair Boutique

Bella Donna Hair Boutique

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4.7 Google Review
1411 Hickory Grove Rd, Gastonia, North Carolina, 28056, United States
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Apr 15, 2019
I always come here for all my hair needs. Hailey has always done an outstanding job on my hair, whatever ideas I tell her she runs with it, and always makes it happen. Always goes above and beyond my expectations! Hailey has been doing my hair for several years now, and now I've entrusted her with my daughters hair as well! You won't be disappointed great prices, very welcoming atmosphere and good people

Jan 19, 2019
Bella Donna is absolutely amazing and I would confidently recommend this salon to everyone! I have been going to Whitney for 5+ years and finally decided to write a review. I have fairly thin hair and get it highlighted on a normal basis. The knowledge and professionalism stands out beyond measure. 10/10

Apr 18, 2019
None of this is a " false spoken statement" so therefore, none of this is "Slander.." There is nothing wrong with my character, I am a Christian woman and all of this is total honesty, I have told no lies.. & FYI ... Yes I am a client, became a client as soon as you accepted payment from me.. (Definitely former) You made a mistake Hailey, no one's perfect, all you had to do was own up to it & make the correction, but instead, you chose to be rude.. I've worked in customer service, off and on, for years & the customer is always right, & you definitely shouldn't get an attitude with a customer just because you are the one who screwed up. The only one who has told lies is Haily, the owner of this salon.. All I did was trust Hailey to color & cut my hair the way that I asked her to do & she DID NOT...... I asked for my hair to be golden blond and it is now brown with gray in it & I asked for my gray to be covered so therefore I have every right to get on here & write a review because I am very disappointed with the service that I received & how I was treated in the end.. Hailey, there is no need for you to be hateful towards me when you are in the wrong here, you did not do my hair the way I requested & any other " well respected" stylist would have redone it, corrected it with no problem & would have apologized for their mistake but you made it worse & you are treating me like I have done something wrong.. That is "Very poor" customer service on your part, So that just shows everyone how poor "your" character is! WORST EXPERIENCE EVER!!! I'm giving a 1 star rating, only because there isn't a -0.... Hailey, the owner, of the salon did my color, cut & style this past Sat. & I am very dissatisfied with her work! That is saying it very nicely.. I specifically said to her that I needed my gray covered & my hair all over to be "golden blond" & the end result was ..Ash Gray. I sent her a message and asked could she redo it and she said she would put a toner on to fix it, so I said thanks & I went by a couple days later. Hailey barely spoke to me.. In the end, it turned out worse...it is now actually brown with gray... Needless to say, I had my boyfriend to call her, who had paid for all this to be done for my birthday and the total was $115... He asked only for a portion of it, the total charge for the color $85,to be refunded, Hailey started explaining to him "There are no refunds, This is not Walmart!" & that I had asked for my hair to be Ash-white gray, (which I had NOT) I asked for GOLDEN BLONDE.. She also lied to him about me showing my pictures, said I wanted her to make me look like Marilyn Monroe, She's the one who commented 2 or 3 different times while she was working on my hair,"Girl, When I get thru with you, you're gonna look like Marilyn Monroe.." I am just so sad & upset because she seemed to he nice at first but now she is so unsympathetic & unapologetic... Very poor Customer Service.. Also, my bf is out $115 & I still have to get my hair redone somewhere else & pay more money because my hair actually looked better before Hailey did anything to it. I hope you will broaden your search for a more nicer salon out there, I'm sure theres somewhere better & definitely more affordable as well.. Her prices are ridiculous too, but I thought I deserved it. I don't usually pay over $80 & thats when my hair was to my shoulders and I had not gotten everything done to it since I had been in the hospital year before last. I wanted to treat myself due to being diagnosed with two syndromes, Steven Johnson's & Sjogren's. My hair had started coming out in gobs. I had almost lost all of it, but thank God it grew back. I just wanted to feel pretty, like we all do when we leave the salon, but now I feel worse.. I didn't ask for this & I'm a good-hearted, Christian person.. God bless & Good luck everyone! PS....& don't put a "Review Option" on your website unless you want to be reviewed by your customers.. Because the truth hurts Hailey, and unlike you, I tell the truth...

Dec 9, 2017
Bella Donna Hair Boutique for me was like a breath of fresh air.. Hailey is and will always be my beautician.. She truly cares about you and your hair.. Hailey takes time to do it right.. My hair has never looked so good.. I'm very thankful that I found her.. Hailey is extremely knowledgeable and caring.. If she can't make your hair look good no one can.. Thanks Hailey for being AWSOME

Jan 26, 2018
Great place to get your hair dome!! Call Whitney!!

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